Travel Booking Specialist – French Speaker in Lisbon

Would you like to be part of a multicultural team while supporting well-known brands? Are you ready to relocate to the sunny Portuguese capital and begin an international career? This opportunity as a Travel Booking Specialist in Lisbon might be the perfect match for you.

Your responsibilities

You will represent an innovative online travel agency offering worldwide flight combinations on both regular and low-cost airlines as well as nearly 400,000 hotels and accommodations. Your mission will be to deliver excellent customer service to the French market, adding value at every step of the client journey.

• Manage incoming customer queries in a service-focused environment
• Handle inbound and outbound calls and emails
• Assist clients with upgrades, rescheduling, bookings, claims and questions
• Understand customer needs regarding travel packages, destinations, dates and budgets
• Manage bookings including changes, cancellations and new reservations
• Support the reservations back-office, including ticket issuing, modifications and cancellations

Your profile

• Native level of French and B2 level of English
• Preferably 6 months of experience in customer service or technical support in a call center
• Strong written and verbal communication skills
• Ability to work under pressure with an analytical and problem-solving mindset
• Enthusiastic, proactive and a true team player
• Customer and quality-oriented attitude
• Valid Portuguese work permit or EU citizenship required

Working conditions

• Fixed-term contract of 6 months
• Full-time position from Monday to Saturday with rotating shifts between 8 am and 8 pm

Compensation and benefits

• 890 € gross per month paid 14 times a year
• Performance bonus up to 100 € per month
• Complexity bonus up to 70 € per month
• Meal vouchers of 7.23 € per workday
• Partial reimbursement of transportation costs
• Private health insurance and dental plan after six months

For international candidates

• Reimbursement of initial flight costs up to 400 € after 6 months
• Six months of shared accommodation provided by the company with rental fee contribution

Additional perks

• Fully paid training and continuous professional development
• Career opportunities with real possibilities of progression
• Work in a multicultural and international environment
• Collaboration with major global brands in the travel and hospitality sector

Your future company

Founded in the 2000s by two French entrepreneurs, this organization has grown into a global Customer Experience Specialist with more than 50,000 employees worldwide. From its international hub in Lisbon, the company supports the customer service operations of some of the world’s most innovative brands.