French-Speaking Retail Customer Service Agent – Lisbon
Blu Selection
Job description
Are you passionate about pets and excited to share your knowledge with others? Do you dream of living abroad and working with a multicultural team in the beautiful city of Lisbon? This could be your chance to start a new adventure while representing a well-known retail brand.
Your responsibilities and impact as a Retail Customer Service Agent will be:
- Responding to customer inquiries about products, orders, payments, and accounts in a calm and professional manner
- Handling complaints empathetically and finding effective solutions
- Preparing, maintaining, and reviewing purchasing files
- Supporting the continuous improvement of customer satisfaction
Skills, qualifications and interests you need to succeed in this role:
- Native-level French with good English skills (mandatory)
- Experience in customer service or retail is a plus, but not required
- Motivation to relocate abroad and adapt to a new environment
- Strong communication skills and customer-oriented mindset
- Dynamic, self-motivated, reliable, and eager to learn
- Enjoy working in international teams and multicultural environments
What’s in it for you?
- Contract: 6-month temporary contract
- Working hours: Monday to Friday, rotating shifts between 8 AM and 5:30 PM
- Salary package:
- 890€ gross/month ×14
- +100€ monthly language bonus
- up to 60€ monthly performance bonus
- Meal vouchers of 7.23€ per workday
- Partial transport reimbursement
- Private health and dental insurance after 6 months
- Relocation package (for candidates outside Portugal):
- Flight reimbursement up to 400€ after 4 months
- 4 months of accommodation in a shared flat (rental fee applies)
- Fully paid training and strong internal development opportunities
- Fast-paced, international work environment
Your future company
You will join a global customer experience specialist that collaborates with some of the most renowned retail brands worldwide. With a multicultural hub in Lisbon and thousands of employees of over 80 nationalities, this company offers you the chance to grow professionally in a vibrant and international atmosphere.