Blu Selection

French-Speaking Retail Customer Service Agent – Lisbon

Blu Selection

Full-Time
Portugal
Onsite
French & English
Valid through 2025-09-01

Job description

Are you passionate about pets and excited to share your knowledge with others? Do you dream of living abroad and working with a multicultural team in the beautiful city of Lisbon? This could be your chance to start a new adventure while representing a well-known retail brand.

Your responsibilities and impact as a Retail Customer Service Agent will be:

  • Responding to customer inquiries about products, orders, payments, and accounts in a calm and professional manner
  • Handling complaints empathetically and finding effective solutions
  • Preparing, maintaining, and reviewing purchasing files
  • Supporting the continuous improvement of customer satisfaction

Skills, qualifications and interests you need to succeed in this role:

  • Native-level French with good English skills (mandatory)
  • Experience in customer service or retail is a plus, but not required
  • Motivation to relocate abroad and adapt to a new environment
  • Strong communication skills and customer-oriented mindset
  • Dynamic, self-motivated, reliable, and eager to learn
  • Enjoy working in international teams and multicultural environments

What’s in it for you?

  • Contract: 6-month temporary contract
  • Working hours: Monday to Friday, rotating shifts between 8 AM and 5:30 PM
  • Salary package:
  • 890€ gross/month ×14
  • +100€ monthly language bonus
  • up to 60€ monthly performance bonus
  • Meal vouchers of 7.23€ per workday
  • Partial transport reimbursement
  • Private health and dental insurance after 6 months
  • Relocation package (for candidates outside Portugal):
  • Flight reimbursement up to 400€ after 4 months
  • 4 months of accommodation in a shared flat (rental fee applies)
  • Fully paid training and strong internal development opportunities
  • Fast-paced, international work environment

Your future company

You will join a global customer experience specialist that collaborates with some of the most renowned retail brands worldwide. With a multicultural hub in Lisbon and thousands of employees of over 80 nationalities, this company offers you the chance to grow professionally in a vibrant and international atmosphere.