German-Speaking Hotel Chain Customer Advisor – Lisbon
Blu Selection
Full-Time
Portugal
Onsite
French & English
Valid through 2025-09-01
Job description
Do you love travel and want to be part of the luxury tourism industry? Join an international customer service team in Lisbon and support guests of a prestigious hotel chain — helping ensure their journeys are smooth and unforgettable.
Your responsibilities and impact as a Hotel Chain Customer Advisor will be:
- Managing bookings: creating, modifying, and cancelling hotel reservations
- Assisting clients via inbound chat and email in the after-sales process
- Handling back-office tasks such as ticket issuing, reservation changes, and follow-ups
- Guaranteeing a premium customer experience by delivering friendly, effective, and timely support
Skills, experiences and interests you need to succeed in this role:
- Native German speaker with fluent/professional English (C1–C2)
- Previous experience working with GDS tools is an advantage
- Passion for travel, tourism, and hospitality
- Excellent communication skills and customer-focused mindset
- Proactive, energetic, organised, and able to work in a fast-paced environment
- Interested in working abroad and experiencing a multicultural lifestyle
- Valid Portuguese work permit required
What’s in it for you?
- Contract: 6-month fixed-term contract
- Working hours: Monday to Friday, rotating shifts between 7 AM and 6 PM (8h/day)
- Salary package:
- 1,100 € gross/month ×14
- up to 150 €/month performance bonus
- 7.23 € meal vouchers per workday
- Partial transport reimbursement
- Private health & dental insurance (after 6 months)
- Relocation package (for candidates outside Portugal):
- Flight reimbursement up to 400 € after 6 months
- Up to 1 year in company–provided shared accommodation (rental fee of 280 €/month applies)
- Multicultural environment with strong career development opportunities
- Fully paid training and internal growth paths
Life in Lisbon includes:
- Colourful streets and rich culture
- Affordable lifestyle in a European capital
- Incredible cuisine and famous café culture
- Friendly, positive atmosphere
- Year-round sunshine and beaches nearby
- Large English-speaking and international community