Blu Selection

German-Speaking Hotel Chain Customer Advisor – Lisbon

Blu Selection

Full-Time
Portugal
Onsite
French & English
Valid through 2025-09-01

Job description

Do you love travel and want to be part of the luxury tourism industry? Join an international customer service team in Lisbon and support guests of a prestigious hotel chain — helping ensure their journeys are smooth and unforgettable.

Your responsibilities and impact as a Hotel Chain Customer Advisor will be:

  • Managing bookings: creating, modifying, and cancelling hotel reservations
  • Assisting clients via inbound chat and email in the after-sales process
  • Handling back-office tasks such as ticket issuing, reservation changes, and follow-ups
  • Guaranteeing a premium customer experience by delivering friendly, effective, and timely support

Skills, experiences and interests you need to succeed in this role:

  • Native German speaker with fluent/professional English (C1–C2)
  • Previous experience working with GDS tools is an advantage
  • Passion for travel, tourism, and hospitality
  • Excellent communication skills and customer-focused mindset
  • Proactive, energetic, organised, and able to work in a fast-paced environment
  • Interested in working abroad and experiencing a multicultural lifestyle
  • Valid Portuguese work permit required

What’s in it for you?

  • Contract: 6-month fixed-term contract
  • Working hours: Monday to Friday, rotating shifts between 7 AM and 6 PM (8h/day)
  • Salary package:
  • 1,100 € gross/month ×14
  • up to 150 €/month performance bonus
  • 7.23 € meal vouchers per workday
  • Partial transport reimbursement
  • Private health & dental insurance (after 6 months)
  • Relocation package (for candidates outside Portugal):
  • Flight reimbursement up to 400 € after 6 months
  • Up to 1 year in company–provided shared accommodation (rental fee of 280 €/month applies)
  • Multicultural environment with strong career development opportunities
  • Fully paid training and internal growth paths

Life in Lisbon includes:

  • Colourful streets and rich culture
  • Affordable lifestyle in a European capital
  • Incredible cuisine and famous café culture
  • Friendly, positive atmosphere
  • Year-round sunshine and beaches nearby
  • Large English-speaking and international community