French-Speaking Technical Support – Smart Home Devices | Lisbon

Are you passionate about technology and customer support? How about working for one of the world’s biggest search engines and an American tech leader? Join their Lisbon team and provide support for smart home devices while experiencing life in one of Europe’s most vibrant capitals.

Your Responsibilities

• Respond to inbound customer requests and document case details
• Provide assistance with pre-sales, general inquiries, and technical support via phone, email, chat, and social media
• Adapt the brand’s tone and voice across different communication channels (private and public)
• Offer professional and friendly solutions to ensure excellent customer satisfaction
• Collaborate with a multicultural team in a fast-paced environment

Your Profile

• Native-level French speaker (mandatory)
• Good level of English (minimum B2)
• Motivated, customer service-oriented, and committed to your work
• Comfortable writing in French with excellent communication skills
• A proactive team player willing to work with colleagues from many nationalities
• Previous experience in customer service or credit recovery is a plus
• Looking for an international career opportunity in Lisbon

What’s in It for You?

• Contract type: Permanent (CDI) with a 3-month trial period
• Working hours: Monday–Sunday, rotating shifts (08:00–20:00)
• Compensation package:
• 890€ gross/month × 14 salaries
• +100€ performance bonus/month
• Meal vouchers of 7.23€ per working day
• Private health insurance and dental plan (after 6 months)
• Relocation support:
• Up to 400€ flight reimbursement after 6 months
• 12 months shared accommodation provided (with rental fee contribution)
• Fully paid training and continuous professional development
• Career growth opportunities with a global leader in customer experience

Your Future Employer

Founded in 2000 by two French entrepreneurs, the company has grown into one of the world’s leading customer experience solution providers. With more than 75,000 multilingual employees in over 50 countries, they partner with some of the most innovative brands globally. Their Lisbon hub offers a dynamic, multicultural work environment where career development and international collaboration are at the forefront.