Customer Support Representative – French Speaker – Travel and Hospitality
Blu Selection
Job description
Join a world-class travel and hospitality company in Lisbon and help ensure travelers enjoy seamless and memorable journeys. From booking assistance to post-travel support, you will be the first point of contact for guests, delivering solutions that keep them coming back.
Your Responsibilities
- Solve issues during the booking process and ensure smooth reservations.
- Provide clear instructions and help guests find the ideal booking.
- Follow up during their trip to resolve any concerns and process refunds when needed.
- Expand and manage the client network through exceptional service.
- Generate high-quality leads for future business opportunities.
Your Profile
- EU citizenship or valid residency card.
- Fluent in French with a good level of English.
- Passion for travel and the tourism industry.
- Motivated, committed, and customer-focused.
- Strong communication and active listening skills.
What’s in It for You
- Contract Type: Long-term fixed-term contract, renewable annually.
- Working Hours: Full-time, 40 hours per week, rotating shifts Monday to Sunday between 7 AM and 7 PM.
- Salary Package:
- With free accommodation in a shared flat, all bills included: €1040 gross per month.
- Without accommodation: €1240 gross per month.
- Relocation Support for International Candidates:
- Reimbursement of initial flight expenses after 9 months.
- Airport pick-up.
- Yearly two-way flight ticket to your home country within the EU.
- Assistance with paperwork, bank account setup, and settling in.
- Additional Perks:
- Free Portuguese lessons, cooking classes, sports activities, and company events.
- Clear career progression opportunities in various paths.
Your Future Company
Work for a leading global hospitality group known for delivering high-quality guest experiences worldwide. Based in Lisbon, this company offers an international and multicultural work environment, career growth opportunities, and a lifestyle in one of Europe’s most vibrant capitals.