Blu Selection

French-Speaking Customer Advisor for Banking Sector – Lisbon

Blu Selection

Full-Time
Portugal
Onsite
French & English
Valid through 2025-08-28

Job description

Join a leading multinational in Lisbon and become part of a multicultural team supporting one of the most respected banking brands in Europe. As a Customer Advisor, you will assist clients with their banking-related queries, ensuring top-quality service and customer satisfaction.

Your Responsibilities

  • Handle customer inquiries via phone, email, and chat regarding banking products and services.
  • Assist with problem-solving, from general account questions to complaint resolution.
  • Ensure a positive and professional client experience at every interaction.
  • Collaborate with colleagues to meet performance goals and maintain high service standards.

Your Profile

  • Native-level French with good English skills (business proficiency).
  • EU citizenship or valid Portuguese work/residency permit.
  • Strong communication and listening skills.
  • Team-oriented, adaptable, and committed to delivering excellent service.
  • Motivation to work abroad and integrate into a multicultural team.

What’s in It for You

  • Contract: 1-year fixed-term, renewable annually.
  • Working Hours: Full-time (40h/week) on rotating shifts.
  • Salary Options:
  • With free accommodation (shared flat, all bills included): €1040 gross/month.
  • Without accommodation: €1240 gross/month.
  • Relocation Package:
  • Flight reimbursement after 9 months.
  • Airport pick-up.
  • Annual return flight to your home country (within the EU).
  • Assistance with paperwork and bank account setup.
  • Extra Benefits:
  • Free Portuguese lessons, cooking classes, sports activities, and social events.
  • Career development opportunities across different departments.
  • Training Compensation: 50% of your hourly wage (1–4 weeks).

About the Company

Work for a global leader in customer experience management, recognized for its employee support, career development, and international work environment. With this role, you’ll enjoy the benefits of a secure career path while living in sunny Lisbon, a city known for its vibrant culture, warm climate, and welcoming atmosphere.