French-Speaking Customer Advisor for Banking Sector – Lisbon
Blu Selection
Job description
Join a leading multinational in Lisbon and become part of a multicultural team supporting one of the most respected banking brands in Europe. As a Customer Advisor, you will assist clients with their banking-related queries, ensuring top-quality service and customer satisfaction.
Your Responsibilities
- Handle customer inquiries via phone, email, and chat regarding banking products and services.
- Assist with problem-solving, from general account questions to complaint resolution.
- Ensure a positive and professional client experience at every interaction.
- Collaborate with colleagues to meet performance goals and maintain high service standards.
Your Profile
- Native-level French with good English skills (business proficiency).
- EU citizenship or valid Portuguese work/residency permit.
- Strong communication and listening skills.
- Team-oriented, adaptable, and committed to delivering excellent service.
- Motivation to work abroad and integrate into a multicultural team.
What’s in It for You
- Contract: 1-year fixed-term, renewable annually.
- Working Hours: Full-time (40h/week) on rotating shifts.
- Salary Options:
- With free accommodation (shared flat, all bills included): €1040 gross/month.
- Without accommodation: €1240 gross/month.
- Relocation Package:
- Flight reimbursement after 9 months.
- Airport pick-up.
- Annual return flight to your home country (within the EU).
- Assistance with paperwork and bank account setup.
- Extra Benefits:
- Free Portuguese lessons, cooking classes, sports activities, and social events.
- Career development opportunities across different departments.
- Training Compensation: 50% of your hourly wage (1–4 weeks).
About the Company
Work for a global leader in customer experience management, recognized for its employee support, career development, and international work environment. With this role, you’ll enjoy the benefits of a secure career path while living in sunny Lisbon, a city known for its vibrant culture, warm climate, and welcoming atmosphere.