French Customer Service Representative – Lisbon – Relocation Package
Blu Selection
Job description
Join a global company in sunny Lisbon and provide exceptional customer support for a leading taxi app. You will assist French-speaking customers through phone, email, or social media, ensuring their issues are resolved efficiently and professionally.
Your Responsibilities
- Act as a mentor to consumers across different service areas.
- Provide clear, effective solutions to customer inquiries via phone, email, and social media.
- Troubleshoot customer queries related to their booking or ride experience.
- Maintain calm, empathetic, and resourceful communication at all times.
- Liaise with internal departments to resolve escalated issues.
Your Profile
- Native-level French and at least B2-level English.
- Excellent listening and communication skills.
- Customer-oriented mindset with a passion for delivering high-quality service.
- Energetic, proactive, and adaptable to a fast-paced environment.
- Interest in intercultural communication and relocation to Lisbon.
What’s in It for You
- Contract: Renewable fixed-term contract.
- Working Hours: 40h/week, rotating shifts (Mon–Sun, 7 AM – 9 PM).
- Salary Options:
- With free accommodation (shared flat, all bills included): €1040 gross/month
- Without accommodation: €1240 gross/month
- Training: Intensive onboarding program (paid at 50% of your hourly wage for the first 4 weeks).
- Relocation Package:
- Reimbursement of initial flight after 9 months
- Airport pick-up
- Yearly two-way flight ticket to your home country (within the EU)
- Assistance with paperwork and bank account setup
- Perks:
- Private health insurance after 6 months (in addition to standard coverage)
- Free Portuguese lessons, cooking classes, sports activities, and social events
- 22 days of paid holiday plus Portuguese public holidays
About the Company
Be part of a multinational leader in customer experience services, representing some of the most innovative brands worldwide. With a multicultural team and excellent relocation support, this is your chance to develop your career in Lisbon while enjoying a vibrant lifestyle in Portugal’s capital.