Blu Selection

French Customer Service Representative – Lisbon – Relocation Package

Blu Selection

Full-Time
Portugal
Onsite
French & English
Valid through 2025-08-28

Job description

Join a global company in sunny Lisbon and provide exceptional customer support for a leading taxi app. You will assist French-speaking customers through phone, email, or social media, ensuring their issues are resolved efficiently and professionally.

Your Responsibilities

  • Act as a mentor to consumers across different service areas.
  • Provide clear, effective solutions to customer inquiries via phone, email, and social media.
  • Troubleshoot customer queries related to their booking or ride experience.
  • Maintain calm, empathetic, and resourceful communication at all times.
  • Liaise with internal departments to resolve escalated issues.

Your Profile

  • Native-level French and at least B2-level English.
  • Excellent listening and communication skills.
  • Customer-oriented mindset with a passion for delivering high-quality service.
  • Energetic, proactive, and adaptable to a fast-paced environment.
  • Interest in intercultural communication and relocation to Lisbon.

What’s in It for You

  • Contract: Renewable fixed-term contract.
  • Working Hours: 40h/week, rotating shifts (Mon–Sun, 7 AM – 9 PM).
  • Salary Options:
  • With free accommodation (shared flat, all bills included): €1040 gross/month
  • Without accommodation: €1240 gross/month
  • Training: Intensive onboarding program (paid at 50% of your hourly wage for the first 4 weeks).
  • Relocation Package:
  • Reimbursement of initial flight after 9 months
  • Airport pick-up
  • Yearly two-way flight ticket to your home country (within the EU)
  • Assistance with paperwork and bank account setup
  • Perks:
  • Private health insurance after 6 months (in addition to standard coverage)
  • Free Portuguese lessons, cooking classes, sports activities, and social events
  • 22 days of paid holiday plus Portuguese public holidays

About the Company

Be part of a multinational leader in customer experience services, representing some of the most innovative brands worldwide. With a multicultural team and excellent relocation support, this is your chance to develop your career in Lisbon while enjoying a vibrant lifestyle in Portugal’s capital.