Blu Selection

French Speaking Sports Retail Customer Service Agent in Lisbon

Blu Selection

Full-Time
Portugal
Onsite
French & English
Valid through 2025-08-20

Job description

Do you have a passion for sportswear and strong communication skills? Join a well known sports retail brand in Lisbon and guide customers through their shopping experience. From product quality to satisfaction, your mission is to make every interaction a positive one.

Your Responsibilities:

As a Sports Retail Customer Service Agent, you will be responsible for:

  • Providing support to customers by phone, email or social media
  • Guiding and advising consumers across different retail related topics
  • Offering solutions in a calm and efficient manner for any shopping issues
  • Identifying sales opportunities through cross selling and upselling
  • Collaborating with internal departments and forwarding complex cases when needed

Your Profile:

  • Native level of French and at least B2 level of English
  • Strong listening and problem solving skills
  • Interest in customer service and a high quality customer experience
  • Comfortable working in a fast paced and multicultural team
  • Willing to relocate or already based in Lisbon for an international career experience

What’s Offered:

  • Renewable 12 month employment contract
  • Full time position of 40 hours per week
  • Rotating shifts from Monday to Saturday between 7 AM and 10 PM
  • Fully paid training of approximately three weeks

Extra Benefits:

  • Private health insurance from your first day
  • International work environment with team building and social activities
  • Relocation package available to support your move to Portugal

The Company:

Join a fast growing global outsourcing leader with more than 500 clients and 50,000 employees worldwide. Located in Lisbon, this company is known for combining technology with personal customer care. You will be part of an international team where training and career growth are actively supported.