Customer Service for Streaming Platform – French Speaker - Lisbon

Are you passionate about entertainment and digital media? Do you want to represent one of the world’s leading streaming platforms with millions of users worldwide? Join a multicultural team in Lisbon and become the voice of a brand that inspires innovation and creativity.

Your responsibilities and impact as a Customer Service Representative will be:

• Assisting viewers via phone and chat with account- or service-related queries
• Providing technical support for application use and troubleshooting software or connectivity issues
• Guiding users through system configurations and network settings
• Delivering accurate, real-time solutions to customer inquiries
• Ensuring a high level of customer satisfaction through professional and empathetic communication

Skills, qualifications and interests you need to succeed in this role:

• Native French speaker with an advanced level of English
• Strong adaptability, reliability, and problem-solving skills
• Fast learner with excellent communication abilities
• Previous experience in customer service is a significant advantage
• Motivation to work abroad and integrate into an international environment

What’s in it for you?

• Contract type: Full-time position (40h/week)
• Working schedule: Rotating shifts, Monday to Sunday, between 8 am and 9 pm
• Salary package:
• €890 gross/month × 14 months
• Performance bonus up to €100/month
• Meal allowance of €7.23/workday
• Relocation package:
• Reimbursement (up to €400) of initial flight after 6 months with the company
• 6 months of shared accommodation provided (with rental fee contribution)

Additional benefits:

• Paid and certified training
• Career growth and professional development opportunities
• Work in a multicultural and international environment
• Collaboration with one of the world’s most recognized streaming brands

Your Future Company

You will be joining an international Customer Experience Specialist with a global presence and thousands of employees worldwide. At their Lisbon hub, they support some of the most innovative and influential brands. Their focus is on providing high-quality service while creating a supportive and multicultural workplace where you can grow.