Beauty Customer Service Agent – French Speaker in Lisbon

Are you passionate about beauty and make-up and eager to share your knowledge with others? Would you like to work in Lisbon, one of Europe’s most vibrant capitals, while being part of a multicultural team supporting international brands? This could be the experience of a lifetime.

Your responsibilities

• Respond to customer inquiries regarding products, orders, payment methods and shipping while maintaining professionalism and empathy
• Provide support to customers through emails and ensure clear communication
• Guarantee customer satisfaction by delivering excellent service

Your profile

• Native level of French
• Passion for the beauty and make-up industry, studies or experience in this field is a plus
• Motivation to embrace a new challenge abroad
• Interest in travel, cultural exchange and teamwork
• Reliability, adaptability and flawless communication skills
• EU citizenship or valid Portuguese work permit required

Working conditions

• Temporary contract of 10 months
• Full-time schedule from Monday to Sunday, rotating shifts between 8 am and 7 pm

Compensation and benefits

• 850 € gross per month paid 14 times a year
• Monthly performance bonus up to 100 €
• Meal vouchers of 7.23 € per workday
• Partial reimbursement of transportation costs
• Private health insurance and dental plan after six months

For international candidates

• Reimbursement of initial flight ticket up to 400 € after 4 months
• Four months of shared accommodation provided by the company with rental fee contribution

Additional perks

• Fully paid training and continuous professional development
• Career opportunities with real progression paths
• Possibility to collaborate with leading global beauty and lifestyle brands
• Multicultural work environment in Lisbon

Your future company

• Founded in 2000 by two French entrepreneurs, the company has become an international Customer Experience Specialist with over 50,000 employees worldwide. From its hub in Lisbon, it manages customer service for some of the world’s most innovative and progressive brands.