Travel Booking Specialist – French Speaker - Lisbon

Do you have a passion for travel and customer service? Would you like to join a multicultural team in Lisbon and work for an innovative online travel agency that combines flights from low-cost and regular airlines with access to nearly 400,000 hotels worldwide? If you are customer-oriented, motivated, and ready for an international career experience, this could be your opportunity.

Your responsibilities and impact as a Travel Booking Specialist will be:

• Managing customer queries efficiently via phone and email
• Handling both inbound and outbound calls to resolve issues and provide guidance
• Assisting clients with upgrades, rescheduling, bookings, claims, and other inquiries
• Understanding client needs related to travel dates, destinations, and budgets
• Managing bookings and reservations (alterations, cancellations, new reservations)
• Overseeing back-office tasks such as ticket issuing, modifications, and cancellations
• Ensuring consistent quality of service and customer satisfaction
• Contributing to the company’s fast-paced growth with opportunities to progress internally

Skills, qualifications, and interests you need to succeed in this role:

• Native level of French + good command of English (B2)
• Ideally, 6 months of previous experience in Customer Service or Technical Support in a call center
• Excellent oral and written communication skills
• Ability to work under pressure with strong problem-solving skills
• Enthusiastic, self-motivated, and team-oriented
• Analytical mindset with customer and quality focus
• Valid Portuguese work permit or EU citizenship required

What’s in it for you?

• Contract type: 6-month fixed-term contract
• Working hours: Monday to Saturday, rotating shifts from 8 am to 8 pm
• Salary package:
• €890 gross/month × 14 months
• Performance bonus up to €100/month
• Complexity bonus up to €70/month
• Meal vouchers of €7.23/workday
• Partial reimbursement of transportation costs
• Private health and dental insurance (after 6 months)

Relocation package for international candidates:

• Reimbursement (up to €400) of initial flight after 6 months with the company
• 6 months of shared accommodation provided (rental fee contribution required)

Additional benefits:

• Fully paid training
• Professional development and career growth opportunities
• Work with one of the most innovative travel companies
• Dynamic and multicultural work environment

Your Future Company

Founded by two French entrepreneurs in the early 2000s, this company has grown into a global leader in Customer Experience, employing more than 50,000 people worldwide. At their Lisbon hub, they support customer service operations for some of the world’s most forward-thinking brands.