Travel Agent in Barcelona (Norwegian Speaker)

Do you have a passion for the travel and tourism industry?

Do you like traveling when everything goes the way it should?

You can have an impact on making travelers´ journeys a success! 

Do you want to work for a worldwide known Travel Agency? 

We are looking for dynamic people like you who are open for a new experience abroad!

Your responsibilities and impact as a Travel Agent will be:

• Booking management (altering, canceling or creating new reservations)
• Assisting clients via inbound calls in the after-sales process by answering inquiries regarding reservations and attending potential requests
• Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)
• Replying to emails and messages from customers all over the world in English and native lang.
• Most importantly, always ensure a high level of customer service.
• Regular involvement with company events, team meetings and projects.
• Supporting your teammates and colleagues with peer-to-peer learning and constructive feedback to encourage a positive working environment.

Skills, qualifications and interests you need to succeed in this role:

The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspects of the job. 

• A native level of Norwegian and a good level of English
• Enthusiasm about traveling and tourism industry
• Knowledge of the value and impact that a good customer experience can create Being an attentive listener, comfortable and skillful at communicating with people Being energetic, innovative and working proactively at a fast pace
• Excitement about intercultural communication and the expatriate lifestyle
• Living in or willing to relocate to Barcelona for an international career and life experience
• Having a valid Spanish work permit / EU citizenship (required)

What’s in it for you?

• Competitive salary
• Incentive plan regarding project KPIs achievement
• A full-time contract of 39hrs/week
• Rotative shifts between 9 AM - 8 PM
• Health Insurance discount
• Two weekends per month off
• “Feel Good” program which includes: Spanish lessons, quizzes with prices, free group activities such as football, beach volleyball, role skating and much more!
• Wellness and resiliency program for mental and physical health. Includes many types of different workshops (Stress, conflict, effective communication, etc.)
• Modern office space, well connected by public transport and close to Glories shopping mall (Westfield)
• Free Coffee every day and Free fruit on Fridays.

Your future company

This fast-growing multinational company has more than 50.000 employees helping over 500 globally acknowledged brands to provide a first-rate customer service experience. Combining technology with a human touch they achieved a worldwide presence and credibility in the outsourcing scene. They are welcoming new talents to join them in their office in Barcelona.

What should you expect from living in Barcelona?

- The unique experience of an international and diverse culture

- A beautiful beach city surrounded by both coastal towns and mountains

- Delightful gastronomic experiences of Spanish, Catalan and World cuisines

- Quite a dynamic and active urban life where it is difficult to get bored

- Sunny days, Mediterranean weather and a relaxed lifestyle

- An attractive startup and innovation hub with exciting opportunities