Webhelp Spain
Webhelp Spain

Team Leader (English-speaking) - On-site - Olivenza

Webhelp Spain

Valid through 2024-03-01

Job description

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for an English-speaking Team Leader to join one of our exciting project.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market. 

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

-Full-time contract 39 hours/week: Monday to Sunday 09:00 to 20:00 (Rotative)

-Great office location in Olivenza, Badajoz

-Friends hunting (referral) bonus

-Full paid training about the company and the project you will be working on

-Career development program and specialized courses

-Opportunities for a career abroad International Mobility Program.

What you’ll experience with us

As a Team Leader in our team, you will:

- Be responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at aminimum weekly

- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations

- Communicate expectations to employees and provide timely updates

- Provide subject matter expertise in handling escalated customer calls as needed

- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input

- Schedule and organize team activities

- Stay current on internal work processes, policies and procedures. Attend required manager development training

- Promote our values through both behavior and attitude, including being an advocate for team members

We’ll be a great match if you:

- Are native or proficient in English

- Have an associate's degree in related field with two to four years of relevant experience

- Are a highly motivated individual with skills to develop and coach team members to achieve performance expectations

- Work well under pressure and follow through on items to completion

- Possess strong communication skills, both written and verbal

- Have the ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable

- Are able to mentor, coach and provide direction to a team of employees

- Have willingness to work a flexible schedule

It would be a plus if you have:

- Previous experience on outbound sales campaigns

Don’t meet every single requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.

If this sounds like you, join us!

Who we are

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.


We are an equal-opportunity employer

We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.