Team Leader (English - speaking) - On-site - Fashion Industry MX01

Experience the power of a game - changing career 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. 

If you’re looking to grow and be inspired, as a Team Leader in Barcelona, you will be part of our team of game-changers who are powering the brands of the future in fashion. 

Career growth and personal development 

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. 

What you will do in this role 

As a Team Leader you will: 

- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements 

- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly 

- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment 

- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations 

- Communicate expectations to employees and provide timely updates 

- Provide subject matter expertise in handling escalated customer calls as needed 

- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities 

- Stay current on internal work processes, policies and procedures. Attend required manager development training 

- Promote the Concentrix values through both behaviour and attitude, including being an advocate for team members 

Your qualifications  

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.   

Concentrix is a great match if you: 

- Associate's degree in related field with two to four years of relevant experience preferred 

- Highly motivated individual with skills to develop and coach team members to achieve performance expectations 

- Work well under pressure and follow through on items to completion 

- Strong communication skills, both written and verbal 

- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable 

- Ability to mentor, coach and provide direction to a team of employees 

- Willingness to work a flexible schedule 

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role. 

What’s in it for you 

In this role, we offer benefits that help you support your unique lifestyle: 

- Full-time 39 hours/week permanent contract: Monday to Friday from 15:00 to 00:00

- Salary 23.000 euros gross/year + up to 6.000 euros gross/year in bonus 

- Good location in Barcelona

- Bring-a-friend (referral) bonus opportunities 

- Full paid training on the company and the project you'll be working on 

- Career development programs, specialized courses, 

Experience the best version of you! 

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” 

Concentrix is an equal opportunity employer 

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 

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