Concentrix Spain
Concentrix Spain

Norwegian Speaking – Customer Representative for Banking Industry

Concentrix Spain

Norwegian & English
Valid through 2023-12-16

Job description

Norwegian Speaking – Customer Representative for Banking Industry 

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for a Norwegian Speaking – Customer Representative for Banking Industry to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits:

- Full time contract 39 hours/week: Monday to Thursday 8:00 to 16:00, Friday 9:00 to 16:00

- Great office location in Malaga

- Friends hunting (referral) bonus

- Full paid training about the company and the project you will be working on

- Career development program and specialized courses

- Opportunities for a career abroad through the Webhelp International Mobility Program

What you’ll experience with us

As a Customer Representative in our team, you will:

- Receive and make phone calls/emails on behalf of the Webhelp, Webhelp’s clients and partners or on behalf of their clients

- Perform service requirements of Webhelp’s customers providing an efficient, polite, friendly and honest response to their queries and requests for information

- Provide relevant information in a professional and timely manner in order to maximize sales and achieve performance objectives

- Work in a team of Customer Service Specialists to achieve and overachieve the team’s performance targets

- Work to achieve targets in all areas, highlighting development needs to Human Resource Manager where required in order to keep them informed of training / coaching input needed

- Write and design detailing reports

We’ll be a great match if you:

- Are native or proficient in Norwegian and had an advanced level of English

- Have minimum a secondary school diploma

- Are able to responsibly and independently carry out customer service specialist duties

- Can perform working tasks according to job description, comply with regulatory requirements and the organization's internal rules of the procedure

- Can plan and organize own work and working place, working independently and in team, in order to accurately and creatively meet the challenges of the organization's core values

- Are able to obtain, verify, evaluate work assignments and provide necessary information for clients and management

- Have good telephone communication skills and excellent listening skills and ability to develop reports

- Have good knowledge and experience of Microsoft and Internet

Don’t meet every single requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.

Who we are

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.

If this sounds like you, join us!

We are an equal-opportunity employer

We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.