Blu Selection

Join our Talent Pool: Customer Service in Lisbon – French Speaking

Blu Selection

Full-Time
Portugal
Onsite
French & English
Valid through 2025-08-18

Job description

Are you interested in helping people to get the most easy and enjoyable customer experience? Would you like to work in the sunny capital of Portugal, Lisbon, and provide efficient, quick and friendly service to customers while building strong relationships with them?

Your responsibilities and impact as Customer Service Agent will be

  • Assisting customers with their requests by email, phone and live chat
  • Collecting and updating customer data
  • Providing product information to the customer (e.g. subscription, payment and technical requirements)
  • Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner

Skills, qualifications and interests you need to succeed in this role

  • EU citizenship or valid residency card
  • Native level of French and a good level of English
  • Knowledge of the value and impact that a good customer experience can create
  • Strong interest in new technologies
  • Attentive listener, comfortable and skilful at communicating with people
  • Drive for excellence and professionalism

What’s in it for you

  • Type of contract: Fixed-term contract, renewable every year
  • Working hours: Full time (40h/week) with rotating shifts
  • Salary conditions:
  • Including free accommodation (shared flat, all bills included): 1040€ gross/month
  • Excluding accommodation: 1240€ gross/month

Relocation package for international candidates

  • Reimbursement of initial flight expenses after 9 months
  • Airport pick-up
  • Yearly round-trip flight to home country (within the EU)
  • Help with paperwork, opening bank account, etc.

Extra benefits

  • Private health insurance after 6 months (additional to standard insurance)
  • Free Portuguese lessons, cooking classes, sports activities and social events
  • Portuguese public holidays and 22 days of paid holidays