French-speaking Pharma Customer Support Agent – Lisbon Opportunity

Are you a native French speaker with a passion for helping others and an interest in the healthcare sector? The medical industry is expanding rapidly and offers stable, future-proof career opportunities. Join an international team in Lisbon as a Customer Service Agent supporting pharmaceutical clients, where you’ll provide essential assistance to customers regarding their medical queries.

Your responsibilities

• Handle incoming calls and emails from French-speaking customers (B2C)
• Provide clear information about pharmaceutical products, orders, and support topics
• Show empathy and professionalism in assisting sensitive customer needs
• Ensure high levels of customer satisfaction by offering fast and accurate solutions
• Collaborate with your team to improve the overall service experience

Your profile

• Native-level French speaker with at least a B1 level in English
• Previous customer service experience is a plus, but not required
• Excellent communication, listening, and interpersonal skills
• Genuine interest in the healthcare or pharmaceutical industry
• Reliable, proactive, and able to work independently and in a team
• Willing to relocate to Lisbon, Portugal
• Valid work permit or EU citizenship required

What’s in it for you?

• Fixed-term contract, renewable yearly
• Full-time position: Monday to Friday, 9:00 to 18:00
• Training included (approx. 2 weeks), compensated at 50% of your hourly wage
• Salary options:
• • With accommodation (shared flat, bills included): €1,040 gross/month
• • Without accommodation: €1,240 gross/month

Relocation Package

• Reimbursement of initial flight after 9 months
• Airport pick-up upon arrival
• Yearly round-trip flight to your home country (within the EU)
• Support with administrative steps (bank account, paperwork, etc.)

Extra Benefits

• Private health insurance after 6 months
• 22 days of paid vacation + Portuguese public holidays
• Free Portuguese language courses
• Access to cooking classes, sports activities, and social events organized by the company

About the Company

You will be joining a leading multinational recognized for its customer service and BPO solutions worldwide. The company supports employees' development through training, language learning, and career advancement across departments such as quality, coaching, or project management. Based in Lisbon, you’ll work in a vibrant, multicultural team of professionals from more than 80 nationalities.