French-speaking Customer Advisor – Banking Sector – Lisbon

Are you looking for a new professional experience abroad and interested in the world of banking and customer support? Join a dynamic international team in Lisbon and provide assistance to clients of a major banking institution.

Your responsibilities

• Assist French-speaking banking clients via phone, email, and chat
• Respond to inquiries about services, accounts, or transactions
• Handle customer concerns and complaints with professionalism
• Work collaboratively with your team to deliver efficient service
• Maintain accurate records of customer interactions

Your profile

• Native-level French speaker with good English (B2)
• EU citizenship or valid Portuguese residency/work permit
• Excellent communication and listening skills
• Customer-focused and solution-oriented
• Motivated, reliable, and eager to learn
• Willing to relocate and integrate into an international work environment

What’s offered

• Long-term renewable contract
• Full-time position (40 hours/week), rotating shifts
• Monthly salary options:
• • With shared accommodation: 1040€ gross
• • Without accommodation: 1240€ gross
• Training period (1 to 4 weeks) compensated at 50% of hourly wage (lower tax rate)

Relocation support (for international candidates)

• Reimbursement of flight expenses after 9 months
• Airport pick-up on arrival
• One annual return flight to your home country (within the EU)
• Assistance with administrative setup (bank account, paperwork, etc.)

Additional benefits

• Free Portuguese language lessons
• Cooking classes, sport activities, and company-organized social events
• Private health insurance
• Career development opportunities and internal mobility options

About the company

You will join a global leader in customer experience services, supporting top-tier clients from its hub in Lisbon. The company promotes a multicultural work environment and encourages the personal and professional growth of its employees.