Fraud Prevention Agent – German Speaker – Lisbon

Working for a leading technology brand means embracing passion, energy, and innovation. As a German-speaking Fraud Prevention Agent, you will investigate suspicious transactions, detect fraudulent activities, and ensure customer trust and security.

Your Responsibilities

• Review online purchase orders flagged for suspicious activity.
• Conduct detailed investigations and decide on acceptance or cancellation of orders.
• Detect trends, record suspicious patterns, and report emerging risks.
• Contact customers via phone and email to verify order details.
• Ensure privacy compliance in all communications.
• Work independently with a strong sense of accuracy and detail.

Your Profile

• Native-level German and excellent English.
• Strong analytical and problem-solving skills.
• Ability to process complex information quickly and accurately.
• Comfortable working under deadlines with minimal supervision.
• Detail-oriented, precise, and highly motivated.
• Positive mindset and collaborative spirit.
• Willingness to commit to medium- or long-term relocation.

What’s in It for You

• Salary:
• With accommodation (shared flat, all bills included): €950 – €1,000 gross/month.
• Without accommodation: €1,300 – €1,400 gross/month.
• Contract: 6 months or 1 year, renewable.
• Working Hours: 40h/week, 5 days/week, rotating shifts.
• Paid training from day one.
• Private healthcare from contract signature.

Relocation Package for International Candidates

• Flight reimbursement.
• Airport pick-up.
• Yearly return flight to home country (within the EU).
• Help with paperwork, bank account, and integration.
• Free Portuguese lessons, cooking classes, sports activities, and social events.

Your Future Company

• Join a multinational leader in sales and customer service solutions, with over 80 nationalities represented in their Lisbon office. You’ll benefit from excellent career growth opportunities, skill development, and a vibrant multicultural work environment.ressing inquiries and requests.
• Handle back-office tasks such as ticket issuing, reservation modifications, and cancellations.
• Provide high-quality customer service in line with company standards.

Your Profile

• Native-level German and good level of English.
• Passion for travel and the tourism industry.
• Strong communication and active listening skills.
• Energetic, innovative, and able to work proactively in a fast-paced environment.
• Excited about intercultural communication and expatriate life.
• Willing to relocate to Lisbon for an international career experience.
• Valid Portuguese work permit required.

What’s in It for You

• Salary: €1,235/month (x14 per year) + €150 monthly bonus.
• Benefits: €6 meal voucher per workday, private health insurance from day one.
• Full-time schedule: 40h/week, Monday to Sunday, rotating shifts (8 AM – 10 PM).
• Paid training from day one.
• Relocation support for international candidates.
• 30-day probation period.
• Opportunities for growth within a stable, international company.

Your Future Company

This fast-growing multinational employs over 50,000 people worldwide, helping 500+ global brands deliver exceptional customer service. With a presence in Lisbon, they combine advanced technology with a human touch, creating a welcoming, multicultural work environment where you can thrive.

Living in Lisbon

• Stunning city views and rich cultural history.
• Affordable European capital lifestyle.
• Famous Portuguese cuisine and vibrant café culture.
• Warm weather year-round and sunny beaches by the Atlantic.
• Friendly international community.