Fashion Customer Representative (Italian - speaking) On-site TR05

Are you passionate about fashion, obsessed with exceptional customer experience, and eager to represent a global luxury brand?

Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment.

Why You’ll Love Working with Us

At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador.

Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower.

Your Day-to-Day:

- Deliver exceptional customer support through phone, email, chat, and digital channels

- Provide pre- and post-sales guidance, ensuring every customer feels valued and understood

- Maintain expert knowledge of products and collections

- Log and manage all interactions within our systems, meeting SLA and quality standards

- Escalate issues as needed to ensure seamless customer satisfaction

- Collaborate with Team Leaders, support teammates, and attend regular meetings

- Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed

What You Bring to the Team:

- C2 Italian and advanced English skills

- Experience in customer service, ideally within a Contact Centre environment

- Strong communication skills — written, verbal, warm, and professional

- Ability to build rapport quickly and show genuine empathy

- Organized, reliable, and able to prioritize in a fast-paced environment

- Able to navigate decisions with both customer needs and brand guidelines in mind

- Proactive, positive, and adaptable — a true “can-do” mindset

- Passion for fashion, styling, and helping customers feel their best

What’s in it for you  

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.  

In this role, we offer benefits that help support your unique lifestyle:  

- Full-time 39 hours/week permanent contract: Monday to Friday 9:00 to 18:00

- Salary 19,000 euros gross/year + up to 1,800 euros gross/year in bonus 

- Great office location in Barcelona 

- Full paid training on the company and the project you'll be working on 

- Career development programs, specialized courses 

Experience the best version of you!  

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.  

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”  

Concentrix is an equal opportunity employer  

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 

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