Blu Selection

Customer Service for InterContinental Hotels – French Speaker

Blu Selection

Full-Time
Portugal
Onsite
French & English
Valid through 2025-08-18

Job description

Do you have a passion for the travel and tourism industry? Do you like traveling when everything goes the way it should? You can have an impact on making travelers’ journeys a success.

Your responsibilities and impact as Customer Service for IHG will be

  • Solving issues during the booking process
  • Giving instructions and taking an active role in finding the right booking
  • Following up during the vacation, providing good solutions including refunds
  • Being responsible for the current and expanding the clients’ network
  • Managing good and qualified lead generation
  • Providing excellent client support across a range of areas

Skills, qualifications, and interests you need to succeed in this role

  • EU citizenship or valid residency card
  • Fluent in French and English
  • Interest in travel and tourism
  • Motivation and commitment to work
  • Excellent communication and listening skills

What’s in it for you

  • Type of contract: Long-term fixed-term contract, renewable annually
  • Working hours: Full-time (40h/week), rotating shifts Mon–Sun between 7 AM and 7 PM
  • Salary conditions:
  • Including free accommodation (shared flat, all bills included): 1040€ gross/month
  • Excluding accommodation: 1240€ gross/month

Relocation package for international candidates

  • Reimbursement of initial flight expenses after 9 months
  • Airport pick-up
  • Yearly two-way flight ticket back to home country (within the EU)
  • Help with paperwork, opening bank account, etc.

Extra benefits

  • Free Portuguese lessons, cooking classes, sports activities and social events
  • Real career opportunities in various career paths