Blu Selection

French Speaking Customer Service Advisor for Streaming Platform in Lisbon

Blu Selection

Full-Time
Portugal
Onsite
French & English
Valid through 2025-08-21

Job description

Are you a fan of entertainment and digital platforms? Would you like to help others enjoy their streaming experience while living in sunny Lisbon? Join a global customer support team where you will represent one of the world’s leading streaming services.

Your Responsibilities:

As a Customer Service Advisor, your role will involve:

  • Assisting viewers by phone or chat with various inquiries related to the platform
  • Offering account and app support for login, subscription or device connection issues
  • Helping users with technical problems related to system configuration or network settings
  • Providing accurate and timely responses while ensuring viewer satisfaction

Your Profile:

  • Native level of French and advanced level of English
  • Comfortable using digital tools and navigating tech environments
  • Reliable, quick learner and a strong problem solver
  • Prior experience in customer service is an asset
  • Valid Portuguese work permit or EU citizenship
  • Open to relocating or already living in Lisbon

What’s Offered:

  • Full time position of 40 hours per week
  • Rotating shifts from Monday to Sunday between 8 AM and 9 PM
  • Monthly compensation:
  • Base salary of 890 euros gross paid 14 times per year
  • Performance bonus up to 100 euros gross per month
  • Meal allowance of 7.23 euros per work day

Relocation Support (for international candidates):

  • Reimbursement of flight costs up to 400 euros after six months
  • Six months of company arranged shared accommodation (rental contribution required)
  • Help with paperwork, onboarding and local integration

Extra Benefits:

  • Paid and certified training
  • Access to internal development programs and career paths
  • Work in a multicultural environment supporting top international brands