Technical Support for Smart Home Devices in Lisbon (French Speaker)

You are interested in technology and know a few things about it?

You want to be part of a multicultural team in a company which works alongside well-known brands?

You want to work for an American multinational technology company which focuses mainly on Internet-related products and services? 

Your responsibilities and impact as Technical Support for Smart Home Devices will be:

• Provide support on customers by responding to inbound requests + document relevant case information
• Assist users with Pre-Sales, General Inquiries and technical support issues via phone/email/social media channels
• Adapt the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/ecommerce reviews) channels
• Ensure excellent customer satisfaction through responding in an appropriately and friendly manner
• You will work in a multicultural team environment alongside a diverse team

Skills, qualifications and interests you need to succeed in this role:

• You are a native French speaker (this is a must!) + a good level of English 
• You have experience in technical troubleshooting (1 year mandatory!)
• You are motivated and committed to your work
• You have no troubles with writing in French
• You are a team player and willing to work with many other nationalities
• Sales/ Commercial background is a plus
• Previous experience in Customer Service or credit recovery experience is a plus

What’s in it for you?

• CDI – 3 months of trial period
• Working hours: Monday to Friday: rotating shifts 8 am to 10 pm; Saturday and Sunday: 8 am to 5 pm. (2 days off rotative)
• A package in line with the market: 830€ gross / month x 14 months + 120€ gross / month language bonus + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
• If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 4 months within the company + 4 months of accommodation in shared flat provided by the company (rental fee to pay)
• Opportunity to be part of a challenging and fast paced environment
• Possibility to collaborate with some of the biggest brands in the industry
• A multicultural and international environment
• Fully paid training, professional development and career evolution

Your Future Company:

Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.

• In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.