Blu Selection

Technical Support Agent – German Speaker – Lisbon

Blu Selection

Full-Time
Portugal
Onsite
German & English
Valid through 2025-09-10

Job description

Are you passionate about solving problems and delivering excellent customer support? Join a leading global BPO company in Lisbon and provide technical support for one of the world’s most renowned entertainment brands. If you are a German speaker with strong communication skills, this opportunity could be your international career breakthrough.

Your Responsibilities

  • Handle escalated inquiries, complaints, and technical issues from customers
  • Investigate cases thoroughly, analyze data, and identify root causes
  • Communicate with customers via phone, email, and chat to provide clear resolutions
  • Apply company policies and product knowledge to deliver effective solutions
  • Ensure customer satisfaction by resolving issues promptly and professionally

Your Profile

  • Native-level German speaker (mandatory)
  • English proficiency at C1 level
  • Valid Portuguese work permit required
  • Already in Lisbon or willing to relocate for an international career
  • Strong problem-solving skills and customer service orientation
  • Motivated, adaptable, and committed to teamwork
  • Interest in multicultural environments and expatriate lifestyle

What’s in It for You?

  • Contract type: Permanent (unfixed term), with a 30-day probation period
  • Working hours: Full-time, Monday–Friday (09:00–18:00), 40h/week
  • Compensation package:
  • 850€ gross/month
  • +50€ tech bonus
  • +200€ language bonus
  • +120€ performance bonus
  • +300€ loyalty bonus every 3 months
  • Health insurance after 6 months
  • Paid training and career development
  • Employee discounts and engaging company-wide initiatives
  • Fun and inclusive work culture

Relocation Package for International Candidates

  • Reimbursement of initial flight costs after 3 months
  • Up to 400€ monthly accommodation reimbursement (for 4 months)
  • Customized accommodation support (temporary stay or permanent housing search)

Your Future Employer

With over 170,000 employees worldwide, this global BPO leader partners with more than 750 of the world’s top digital-first brands. Their mission is to deliver seamless customer experiences by combining technology, innovation, and human expertise. Join their Lisbon hub and be part of a multicultural team driving customer satisfaction across the entertainment industry.

Why Lisbon?

  • A vibrant city with history, culture, and colourful neighbourhoods
  • Affordable cost of living compared to other European capitals
  • Delicious Portuguese cuisine and world-famous café culture
  • A warm, sunny climate with beaches nearby
  • A welcoming international community and dynamic lifestyle