Blu Selection

Technical Support Agent – German Speaker

Blu Selection

Full-Time
Portugal
Onsite
German & English
Valid through 2025-09-03

Job description

Do you want to be part of one of the world’s most renowned digital entertainment brands? This is your chance to join a global leader in customer experience and support clients with technical expertise while living in sunny Lisbon.

Your Responsibilities:

  • Handle escalated customer inquiries, complaints, and technical issues related to digital entertainment products and services
  • Conduct investigations, analyze data, and identify root causes to deliver effective solutions
  • Communicate with customers via phone, email, and chat to resolve concerns quickly and professionally
  • Apply product knowledge, company policies, and customer needs to provide accurate resolutions

Your Profile:

  • Native-level fluency in German and strong English skills (C1 level)
  • Valid Portuguese work permit is required
  • Living in or willing to relocate to Lisbon for an international career
  • Motivated, detail-oriented, and committed to delivering excellent service
  • Interest in digital entertainment and intercultural communication
  • Open to embracing an international lifestyle abroad

What You Will Get:

  • Permanent contract with a 30-day probation period
  • Full-time role, 40 hours per week, Monday to Friday from 9:00 to 18:00
  • Salary package:
  • 850 euros gross per month
  • 50 euros monthly tech bonus
  • 200 euros monthly language bonus
  • 120 euros monthly performance bonus
  • Loyalty bonus of 300 euros every three months
  • Health insurance after six months
  • Paid professional training and employee discounts
  • Fun and engaging company-wide initiatives with an excellent work culture

Relocation Package for International Candidates:

  • Reimbursement of initial flight expenses after three months
  • Up to 400 euros monthly accommodation allowance for four months
  • Support in finding accommodation adapted to your budget and needs, including help with temporary housing on arrival

Your Future Company:

You will be joining a global BPO leader with over 170,000 employees worldwide, supporting more than 750 digital-first brands. This company combines innovation, technology, and expertise to create seamless customer experiences and drive growth for some of the most recognized names in entertainment.

Why Lisbon?

  • A colorful city rich in history and culture
  • Affordable lifestyle compared to other European capitals
  • Famous Portuguese cuisine and café culture
  • Year-round sunshine and Atlantic beaches nearby
  • A vibrant, international community and welcoming atmosphere