Technical Support Agent – German Speaker
Blu Selection
Full-Time
Portugal
Onsite
German & English
Valid through 2025-09-03
Job description
Do you want to be part of one of the world’s most renowned digital entertainment brands? This is your chance to join a global leader in customer experience and support clients with technical expertise while living in sunny Lisbon.
Your Responsibilities:
- Handle escalated customer inquiries, complaints, and technical issues related to digital entertainment products and services
- Conduct investigations, analyze data, and identify root causes to deliver effective solutions
- Communicate with customers via phone, email, and chat to resolve concerns quickly and professionally
- Apply product knowledge, company policies, and customer needs to provide accurate resolutions
Your Profile:
- Native-level fluency in German and strong English skills (C1 level)
- Valid Portuguese work permit is required
- Living in or willing to relocate to Lisbon for an international career
- Motivated, detail-oriented, and committed to delivering excellent service
- Interest in digital entertainment and intercultural communication
- Open to embracing an international lifestyle abroad
What You Will Get:
- Permanent contract with a 30-day probation period
- Full-time role, 40 hours per week, Monday to Friday from 9:00 to 18:00
- Salary package:
- 850 euros gross per month
- 50 euros monthly tech bonus
- 200 euros monthly language bonus
- 120 euros monthly performance bonus
- Loyalty bonus of 300 euros every three months
- Health insurance after six months
- Paid professional training and employee discounts
- Fun and engaging company-wide initiatives with an excellent work culture
Relocation Package for International Candidates:
- Reimbursement of initial flight expenses after three months
- Up to 400 euros monthly accommodation allowance for four months
- Support in finding accommodation adapted to your budget and needs, including help with temporary housing on arrival
Your Future Company:
You will be joining a global BPO leader with over 170,000 employees worldwide, supporting more than 750 digital-first brands. This company combines innovation, technology, and expertise to create seamless customer experiences and drive growth for some of the most recognized names in entertainment.
Why Lisbon?
- A colorful city rich in history and culture
- Affordable lifestyle compared to other European capitals
- Famous Portuguese cuisine and café culture
- Year-round sunshine and Atlantic beaches nearby
- A vibrant, international community and welcoming atmosphere