Technical Advisor (L1) with French and English- Relocation to Bulgaria
Concentrix
Job description
Technical Advisor (L1) with French and English- Relocation to Bulgaria
We are glad to announce a great new opportunity for a Technical Advisor, providing services for a multinational software company.
As a Technical Advisor with French and English, you will be delivering exceptional service to our customers from all over the world. You will combine skills, passion, customer-focus, positive mindset to elevate service delivery and will be a strong contributor to the overall success we achieve.
Responsibilities:
- Support the software installation and deployment activities for license users across Microsoft Windows and Apple MAC operating systems.
- Support the how to and technical questions from Customer for entire range of client products serviced in the queue.
- Resolve known Customer issues through the use of a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials that may be available.
- Functional understanding of different operating systems and platforms.
Required profile:
- Fluency in spoken and written: French and English
- Strong communication, interpersonal and client relationship management skills
- Accuracy, research skills and attention to detail
- Good active listening
- Ability to anticipate and solve problems;
- Teamwork skills
- University graduate
- PC skills
- Customer service skills
What's in it for you?
- Working hours – Monday - Friday
- Competitive salary
- Professional Development and Career Navigation programs to map out the steps in your development
- Health and Wellbeing initiatives
- Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts and many more
- Hybrid model of work after training period based on performance.
That's just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you!
We’re looking forward to meeting you!
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.