WorkNomads

Team Coach - Automotive sector (Sint-Truiden, Belgium)

WorkNomads

Full-Time
Belgium
Onsite
Dutch & French
Valid through 2025-12-07

Job description

WorkNomads is seeking a Team Coach to join our contact center partner, working onsite in Sint-Truiden, Belgium. In this exciting role you will support our partner's growth by guiding, motivating and developing a dynamic group of call advisors who help customers on a daily basis with questions, solutions and service.

Dare to have a mission:

•    Monitor the performance of your team on a daily basis (SLA, AHT, adherence, idle time, quality).

•    Take targeted actions in the event of deviations and ensure that the objectives are achieved.

•    Report daily to the Ops Manager and discuss trends and areas for improvement.

•    Have monthly 1-on-1 conversations with each advisor.

•    Regularly listen in on calls and give constructive feedback.

•    Stimulate growth, motivation and a positive team culture.

•    Watch over the customer experience: friendliness, empathy and a solution-oriented approach are central.

•    Translate customer feedback into concrete improvement actions for the team.

•    Encourage advisors to offer just that little bit of extra service.

•    Draw up the weekly schedule and monitor adherence, attendances and leave requests.

•    Organize the daily team start and huddle with the project manager.

•    In the event of understaffing, you can flexibly help on the line to maintain service levels.

The tools in your backpack:

•    A higher degree or equivalent experience

•    At least 2 years of experience in a contact center or similar environment

•    You have proven coaching and leadership skills

•    You speak and write Dutch, French and English fluently.

•    You are analytical, stress-resistant and have strong communication skills.

•    You have a good knowledge of KPIs, Excel and operational reporting.

•    You are flexible, result-oriented and a real team player.

What our client offers:

•    An exciting position in a growing automotive project.

•    The opportunity to make an impact within an enthusiastic team.

•    An environment where development, coaching and initiative are valued.

•    Market-based remuneration with fringe benefits.

Apply now so our Recruitment team can tell you more about this exciting opportunity!