Swedish Speaking Customer Service (Full Relocation Support) Malta

Swedish Speaking Customer Support

(Hybrid, Malta)

Attractive Salary + Relocation Package + Biannual Team Bonus + Career Growth Opportunities

Join an energetic, multicultural team in sunny Malta and help make the internet a safer, better place for everyone.

Our client is a rapidly growing tech company that delivers tools and services to online marketplaces globally. As a member of the customer support and moderation team—the backbone of the company—you’ll play a crucial role in ensuring platform safety and user satisfaction. With strong emphasis on internal career development, 50% of managers and specialists started in this very team.

This is a hybrid role based in Malta, offering the flexibility to work from home or from the modern office

Your Key Responsibilities

• Respond to customer queries via email with professionalism, empathy, and positivity.
• Follow internal communication standards and procedures.
• Make informed decisions in line with established policies and moderation guidelines.

Experience

• Native-level Swedish speaker, with good command of English.
• Detail-oriented, dependable, and able to work independently.
• Quick to adapt and make decisions in a fast-paced setting.
• Naturally empathetic and committed to online safety.
• Interested in tech, digital marketplaces, or the shared economy (a bonus!).
• Prior experience in customer support, moderation, or online services is an advantage.

Salary/Benefits

• Competitive Salary: €1,661.05 gross/month (€1,411 net).
• Relocation Support:
• Flight reimbursement up to €200 (after 6-month probation).
• 5 nights hotel accommodation upon arrival, extendable if needed.
• Biannual Team Performance Bonus.
• Hybrid Work Environment: Home or office-based (Malta).
• Work-from-Home Allowance (eligibility applies).
• Flexible shift options (no overnight shifts – latest is midnight).
• Free transport to the office from select areas in Malta.

Additional Benefits

• Private health insurance (after probation).
• Free annual eye test and vision care vouchers.
• Discounts on gyms, taxis, and select retail services.
• Refer-a-friend bonus scheme.
• Extra vacation days.
• Free English language lessons.
• Office perks: free fruit, coffee, and tea.
• Professional development & internal career growth.
• Mental health & wellbeing support.
• A fun, inclusive, and culturally diverse work environment.

Working Hours

• Rotational shifts: 07:00–15:30 or 15:30–00:00 (with occasional variations, e.g., 11:00–19:30).
• Two days off per week.
• Training period: Monday to Friday, 07:00–15:30 (in-office).

Recruitment Process

Step 1: Skills Test (in Swedish)

• A written task simulating real customer support scenarios, to be completed in approx. 30 minutes.

Step 2: Interview(s)

• First round with HR via Microsoft Teams.
• Potential second interview with a Manager or team member, which may include a verbal language check.

Ready to Make a Difference?

This is a fantastic opportunity to launch or grow your career with a mission-driven tech company that values its people.

Apply now and start your journey in beautiful Malta!