Support Specialist in Lisbon (Turkish Speaker)

+++ Please apply only if you hold EU citizenship or a valid work permit for Portugal +++

Are you ready for a new chapter abroad? Are you looking for a people-first company where you can develop your skills and be part of a multicultural environment? You’ll find exactly that here!

Your responsibilities and impact as a Support Specialist will be:

• Provide support to customer online orders throughout the entire process (e.g. delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls, order information review, and business-related requests)
• Handle sensitive customer and client information in accordance with PCI and GDPR regulations
• Communicate and collaborate with customers, couriers, financial institutions, customer service representatives, and internal departments
• Quickly recognize, analyze, and escalate complex problems when necessary with the help of internal resources and a knowledge base

Skills, qualifications, and interests you need to succeed in this role:

• You have a native level of Turkish and a good level of English (minimum B2)
• You hold EU citizenship or a valid work permit for Portugal
• Strong written and verbal communication skills
• Ability to manage sensitive and classified information securely
• A proactive, problem-solving mindset with a customer-first attitude
• Team-oriented, thrives in a collaborative work environment
• Comfortable working in a fast-paced, deadline-driven setting

What’s in it for you?

• Type of contract: Permanent contract with a 30-day trial period
• Training: Paid intensive training of 15–20 working days conducted in English, including product, system, and customer management training
• Working hours: 40h/week (8h/day), rotational shift between 07:00 and 24:00, Monday to Sunday (Portuguese public holidays apply)
• Salary conditions:
• With free accommodation (shared flat, all expenses included): ~1129,34€ gross/month
• Without accommodation: ~1423,34€ gross/month
• Private health insurance from day one
• Relocation support for international candidates:
• Free company-rented, fully equipped and furnished apartments available for the first 14 months (for applicants relocating from over 100km away)
• Support with paperwork, bank account setup, and a welcome kit upon arrival
• Work-from-home option available (depending on project needs, occasional visits to the company’s Lisbon hubs may be required)
• Dynamic, diverse, and multicultural environment
• Access to free language courses, wellness activities, and cultural events
• Career growth opportunities within 6 months to roles like QA, Team Lead, or Supervisor

Your Future Company:

Our client is a leading global customer service solutions provider, known for its people-first approach and multicultural workforce. Based in Lisbon, this is a company where your wellbeing, personal development, and professional growth are a top priority.

What should you expect from living in Lisbon?

• Beautiful cityscapes and rich cultural heritage
• Affordable living in a vibrant European capital
• Famous Portuguese cuisine and café culture
• Friendly locals and an upbeat, sunny lifestyle
• Warm climate and proximity to Atlantic beaches
• A large, welcoming international community

Not the right fit?

We offer other opportunities for Turkish speakers in Portugal. Feel free to send us your CV to be considered for alternative positions.