Webhelp Spain
Webhelp Spain

Supervisor - Dutch Market - Tech Industry

Webhelp Spain

Dutch & English
Valid through 2024-02-29

Job description

Reimagine your career!


Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year.


This role is to handle a tech project we are partnered with, being responsible for customer objectives, and leading the sales team to successfully deliver the service asked while reaching required SLAs.


We’re on the lookout for a Dutch-speaking Sales Supervisor to join our team of game-changers who engage with customers from a leading technology brand.


Career growth and personal development


We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.


What you will do in this role


As a Sales Supervisor on our team, you will:


  • Monitor and report team performance. Provide feedback on individual performance
  • Coach team member to meet and exceed targets
  • Control turnover and retain potential and motivated team members
  • Maintain all knowledge and expertise associated with applications specific to individual customers
  • Make sure processes and procedures are up to date and followed by the team
  • Ensure contractual SLA is maintained. Prepare Service Level Reviews and attend Service Level Review meetings
  • Maintain contact with the client regarding cases, new procedures, applications, tools, etc
  • Collect metrics, analyze them and report to the relevant stakeholder (client / management team / quality team)


Concentrix + Webhelp is a great match if you:


  • Are proficient or bilingual in Dutch and have and advanced level of English
  • Have previous sales experience in sales, preferably in the tech industry
  • Have previous experience in a management role
  • Are an excellent communicator
  • Have people management skills
  • Have business knowledge and commercial awareness
  • Have decision-making and time management skills


If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.


What’s in it for you


In this role, we offer benefits that help you support your unique lifestyle:


  • Full-time 39 hours/week contract: Monday to Friday 09:00 to 18:00
  • Competitive salary package plus overachievement incentives
  • Great work location in Barcelona, at Selva de Mar Business Campus
  • Bring-a-friend (referral) bonus opportunities
  • Career development programs, specialized courses, and language classes
  • Reimagine the best version of you!


If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”


Concentrix + Webhelp is an equal opportunity employer


We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.