Webhelp Spain
Webhelp Spain

Supervisor (Spanish-speaking) - On-site

Webhelp Spain

Spanish & English
Valid through 2024-04-26

Job description


Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for a Spanish-speaking Supervisor - (On-site) to join one of our exciting projects.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

What you will do in this role

As a Supervisor on our team, you will:

- Monitor and report team performance

- Give agents feedback on their individual and motivate team members

- Keep track of each agent’s training

- Participate in the recruitment process close to HR Department

- Organize and optimize shifts

- Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.

- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.

- Guide on selling techniques for complex outbound driven sales

- Maintain knowledge and expertise associated with applications specific to individual customers

Concentrix + Webhelp is a great match if you:

- Are bilingual or proficient in Spanish plus advanced level of English

- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

- Have excellent communication skills

- Have business knowledge and commercial awareness

- Have previous experience

- Can implement and manage change

- Have a high customer care orientation

- Poses IT knowledge 

- Are able to develop personal and profesional skills

- Have IT knowledge and skills

- Have business knowledge and are commercial drive

- Have fun facing challenges and overcoming unbeatable obstacles

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

- Full-time 39 hours/week contract: Monday to Friday 9:00 to 18:00

- Salary 27 000 euros gross/year + up to 4000 euros gross/month in bonus

- Central location in Barcelona

- Bring-a-friend (referral) bonus opportunities

- Full paid training on the company and the project you'll be working on

- Career development programs, specialized courses, and language classes 

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.

If this sounds like you, join us!

Who we are

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.

We are an equal-opportunity employer

We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.