Webhelp Spain
Webhelp Spain

Supervisor (French-speaking) - On site

Webhelp Spain

French & English
Valid through 2024-03-16

Job description

Reimagine your career!

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year. 

We’re on the lookout for Supervisor (French-speaking) - On site to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

As a Supervisor you will be responsible for coaching, supporting and the continuous development of your team. 

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits:

- Full time 39 hours/week contract: Monday to Friday day from 09:00 to 18:00

Great office location in Barcelona

- Friends hunting (referral) bonus

- Full paid training about the company and the project you will be working on

- Career development program and specialized courses

What you'll experience with us

As a Supervisor in our team, you will:

- Monitor and report team performance

- Give agents and mentors feedback on their performance

- Participate in the recruitment process close to HR Department

- Motivate and being a team leader to control the turnover and retain the potential and motivated team members

- Manage all disciplinary issues effectively

- Ask management to hire new agent(s) either to substitute or to complete the team using concrete metrics

- Support agents’ development towards more senior roles, delegate tasks to experienced and capable agents

- Define new processes and procedures

- Collect metrics, analyze these and report to customer/management/quality team

We'll be a great match if you:

- Are proficient or bilingual in French with an advanced level of English; an intermediate level of Spanish it´s also valued

- Have at least 6 months experience as a senior agent or mentor

- Come with strong people management skills

- Can implement and manage change

- Possess excellent communication and customer care skills

- Have the ability to motivate people

- Possess knowledge and command of Excel

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

Reimagine the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”

Concentrix + Webhelp is an equal opportunity employer 

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.RRQ24-000910-1-FRANCE