Webhelp Spain
Webhelp Spain

Supervisor (English-speaking) - On site - High Tech

Webhelp Spain

Valid through 2024-03-11

Job description

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for an English-speaking Program Manager - (On-site) to join one of our exciting projects

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits:

-Full-time contract: 39 hours/week: Monday - Friday from 09:00 to 18:00.

-Competitive salary and performance bonus.

-Great office location in Benalmadena.

-Friends hunting (referral) bonus.

-Full paid training about the company and the project you will be working on.

-Career development program and specialized courses.

-Opportunities for a career abroad through the International Mobility Program.

What you’ll experience with us

As a Program Manager in our team, you will:

-Be responsible for the overall site sales forecast while running all operations at the site.

-Lead a team of sales managers to exceed client targets, achieve business goals, maintain compliant operations and deliver optimal customer experience.

-Oversee the performance of key sales functions, provide guidance and assistance in the execution of functional responsibilities, help set objectives and achieve established goals.

-Review, understand and take action regarding sales and productivity results on a weekly and monthly basis.

-Take full ownership and ensure operational excellence in order to improve all processes, identify process gaps or inefficiencies, and recommend solutions, and contribute to the implementation of those solutions.

-Identify and communicate local market needs and drive issues to resolution, minimizing impact of potential issues as they arise.

-Manage overall team sizing and growth in line with Webhelp commitments, while building a world-class talent pool. Work closely with recruitment team to identify, interview & on-board potential candidates. Develop and maintain process flow. Responsible to set & track sales targets & KPI’s.

-Coach, train & evaluate team leaders to monitor their teams daily & weekly performance. Regular interaction with client stakeholders, marketing, and OCP to maintain rhythm of business. Weekly, Monthly, and Quarterly Business Review with client stakeholders to report performance, insights, outlook, and help wanted for current and future quarters. Prepare sales analysis, reports and suggest improvements for internal & external management.

-Execute quick technical feasibility assessments and proposal developments for the customers identified solutions.

-Conduct group and one-on-one trainings across the Center on subjects of expertise.

-Constantly research and educate self with the newest developments in cloud capabilities and pricing for both our client and competitor.

-Plan & execute incentive plans & team activities within the allocated budget.

-Maintain an open-communication culture for the team to share their ideas, challenges & perceptions. Weekly call with reporting manager to understand and identify best practices to achieve set goals. Ability to understand the challenges within the assigned territory and create strategies to address them appropriately

We’ll be a great match if you:

-Are native and proficient in English.

-Have winimum 10 years of technology related sales or business development experience.

-Possess 4+ years of program management experience with proven track record of successfully leading teams of 20+ people including 4+ Sales Managers. Familiarity with modern sales techniques and tools preferred.

-Have superior leadership skills with the ability to enable high performers to deliver and motivate under-performers to improve.

-Come with experience, background and confidence to initiate and drive business strategy discussions with C-level executives and business decision makers around industry drivers and workloads.

-Have general knowledge of the IT industry, with the capacity to learn and retain knowledge about individual systems, processes, products and services quickly and accurately.

-Have experience using Microsoft Office Suite applications Dynamics CRM or other CRM experience is a bonus.

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.

If this sounds like you, join us!

Who we are

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.

We are an equal-opportunity employer

We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.