Concentrix Spain

Spanish-Speaking Customer Representative for Travel Industry

Concentrix Spain

Spanish & English
Valid through 2023-11-21

Job description


Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day. 

We are looking for a Spanish-Speaking Customer Representative to join one of our exciting projects in the travel industry. 

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits:

- Full-time contract, 39 hours/week: Monday to Friday 9:00-18:00

- Salary: 18500 Euros gross/year + up to 500 Euros gross/year in bonus.

- Great office location in Barcelona

- Friends hunting (referral) bonus

- Full paid training about the company and the project you will be working on

- Career development program and specialized courses

- Opportunities for a career abroad through the International Mobility Program  

What you’ll experience with us

As a Customer Representative in our team, you will:

- Be part of an amazing team of people, working closely with your team leader, and delivering the best service possible to hoteliers and property owners

- Have a direct impact on customer satisfaction, product adoption, and customer lifetime value

- Ensure clients know how to use and help them become product experts themselves

- Build robust relationships with customers to limit the churn rate

- Provide customers with any extra advice requested, always looking to go the extra mile!

- Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demand

- Log call details onto call management systems and provide response and resolution within SLA

We’ll be a great match if you:

- Are native or proficient in Spanish and advanced in English and Spanish

- Have at least some previous experience in a customer-facing role, handling direct communications via chat, phone, and email

- Have a strong customer orientation and the ability to adapt to each client to provide a personalized experience

- Are empathic, is one of your strongest skills, you are able to put yourself in the customer's shoes and actively handle their requests

- Have excellent organization and coordination skills, you are a natural problem solver and are not afraid to think outside the box for solutions.

It would be a plus if you:

- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

Don’t meet every single requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.

Who we are

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.

If this sounds like you, join us! 

We are an equal-opportunity employer

We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.