Blu Selection

Premium Travel Agent in Paris

Blu Selection

Full-Time
France
Onsite
French & English
Valid through 2026-03-16

Job description

A last-minute flower delivery in New York, a table at a Michelin-starred restaurant, or arranging seamless airport transfers…

As a Premium Concierge, you will handle exclusive requests from high-profile members and build long-term relationships based on trust, personalization, and service excellence.

This is more than customer service — it is about creating exceptional, tailor-made experiences.

Your Responsibilities

In a fast-paced, high-standard environment, you will manage a wide range of premium requests, including:

  • Restaurant reservations, transportation services, and mobility arrangements
  • Travel planning and flight bookings
  • Assistance related to insurance services and payment solutions
  • Personalized advice, lifestyle recommendations, and bespoke suggestions

You will provide creative and proactive solutions, ensuring each member receives a unique and memorable experience.

As a Premium Concierge, you will:

  • Manage client relationships via phone and digital channels
  • Anticipate members’ needs and exceed their expectations
  • Go beyond the initial request to create a “wow” effect
  • Maintain the highest standards of quality, accuracy, and reliability
  • Identify client needs precisely and provide relevant recommendations within set deadlines
  • Track and follow up on requests using internal tools such as CRM and ticketing systems

Your Profile

  • Native-level French, both written and spoken
  • Fluent English is mandatory
  • A third language (Spanish, German, or Italian) is a strong asset
  • Excellent communication skills with a strong service mindset
  • High attention to detail and commitment to customer satisfaction
  • Ability to multitask efficiently with strong organizational skills
  • Comfortable working with digital tools (Microsoft Office, CRM systems)

Experience & Background

  • Minimum education level: Bachelor’s degree or equivalent
  • First experience in travel, hospitality, luxury services, or premium customer service is a plus
  • Responsive, empathetic, and solution-oriented
  • Team player who thrives in a demanding and multicultural environment

What’s in It for You

  • Permanent contract based in Paris
  • Rotating schedule from Monday to Sunday between 7 AM and 10 PM
  • Modern and stimulating work environment
  • Dynamic, supportive, and excellence-driven team
  • Meal vouchers covered at 60%
  • 75% public transportation reimbursement plus sustainable mobility allowance
  • 2 days of remote work per week after 6 months
  • Company committed to diversity and inclusion