Blu Selection

Pharmaceutical Customer Service Agent – French Speaker in Lisbon

Blu Selection

Full-Time
Portugal
Onsite
French & English
Valid through 2025-10-06

Job description

Are you passionate about healthcare and eager to be part of one of the world’s most vital and growing industries? Join a leading international company in Lisbon and support patients by providing high-quality customer service in the pharmaceutical sector. This is your chance to combine a meaningful career with the experience of living abroad.

Your responsibilities and impact as a Pharmaceutical Customer Service Agent will be:

  • Handling incoming customer inquiries (B2C) via phone and email
  • Providing accurate information and guidance with empathy and patience
  • Ensuring customer satisfaction by addressing doubts and concerns professionally
  • Offering ad-hoc support when needed
  • Collaborating with your team to contribute to overall project success

Skills, qualifications, and interests you need to succeed in this role:

  • Native level of French and at least B1 English
  • Strong communication and active listening skills
  • Sensitivity, patience, and empathy when dealing with customer needs
  • Drive for professionalism and delivering excellent customer experiences
  • Team player with commitment and reliability
  • Excitement about working in a multicultural environment
  • Willingness to relocate to Lisbon and embrace an international lifestyle

What’s in it for you?

  • Contract type: Fixed-term, renewable yearly
  • Working hours: Full-time, Monday–Friday, 9 AM – 6 PM
  • Training: Intensive onboarding program (approx. 2 weeks)
  • Salary package (2 options):
  • With free accommodation (shared flat, all bills included): 1,040€ gross/month
  • Without accommodation: 1,240€ gross/month
  • Training compensation: Paid at 50% of your hourly wage (with lower taxes)

Relocation package for international candidates:

  • Reimbursement of initial flight expenses after 9 months
  • Airport pick-up upon arrival
  • Yearly return flight to your home country (within the EU)
  • Assistance with paperwork, bank account setup, etc.

Extra perks:

  • Private health insurance after 6 months (in addition to standard coverage)
  • Free Portuguese lessons, cooking classes, sports activities, and social events
  • 22 days of paid holidays + Portuguese public holidays
  • Real career growth opportunities in different career paths

Your future company:

You’ll be joining a multinational organization recognized globally as one of the best providers of sales and customer service solutions. Based in Lisbon, this company offers a supportive work environment where international talents from over 80 nationalities thrive. With a focus on employee well-being, career development, and cultural integration, this is the ideal place to grow professionally while enjoying life in Portugal.