Webhelp Spain
Webhelp Spain

Operations Support (Spanish-speaking) - On-site

Webhelp Spain

Spanish & English
Valid through 2024-04-07

Job description

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for a Spanish-speaking Operations Support - (On-site) to join one of our exciting projects.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

What you will do in this role

As an Operations Support on our team, you will:

- Check and manage NON delivered orders / Wholesaler stock control / Wholesaler expiration control

- Check WS monthly report vs SAP Angelini report and send to KAM

- Manage in SAP file of open quantities and send the report to the KAM

- Build necessary reports in order to analyze all the information and send to KAM, TRADE and FLM

- Receive charges notification from client / Check with KAM / Manage BPE process

- REPs/FLMs support in BPE Process start and Follow Up

- Trade/FLM’s Follow Up querys support

- BW Query Updates and send to ALL: FLM + PM + KAM + TRADE + BUM (SAP BW)

- Promotional Plans Follow Up

- Number of clients x brand by brand

- Build necessary querys for Reports&measurement actions promotional plan

- Follow up ZATYs

Concentrix + Webhelp is a great match if you:

- Are bilingual or proficient in Spanish

- Have previous experience in sales and/or customer service type of roles, preferably in the Pharmaceutical or Massive Consumption industry

- Have knowledge of Microsoft Office package and SAP

- Are organized and have attention to detail skills, good communication and customer service skills

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

- Full-time 39 hours/week contract: Monday to Friday 09:00 to 18:00

- Salary 17 600 euros gross/year + up to 1200 euros gross/month in bonus

- Central location in Barcelona

- Bring-a-friend (referral) bonus opportunities

- Full paid training on the company and the project you'll be working on

- Career development programs, specialized courses, and language classes 

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.

If this sounds like you, join us!

Who we are

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.

We are an equal-opportunity employer

We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.