Online Customer Care Associate – German Speaker – Lisbon
Blu Selection
Job description
As a German-speaking Online Customer Care Associate, you will support customers of prestigious international brands by delivering high-quality service. You will resolve inquiries, provide solutions, and ensure an excellent experience for every client while working in a dynamic, multicultural environment.
Your Responsibilities
- Respond to incoming customer queries via phone, email, or chat.
- Identify issues and offer effective solutions.
- Maintain a high level of customer satisfaction.
- Record customer data in the CRM system accurately.
- Provide ad-hoc support when required.
- Collaborate with your team to ensure project success.
Your Profile
- Native-level German and at least B2 English.
- High school diploma or equivalent.
- Understanding of the value of an excellent customer experience.
- Strong communication and active listening skills.
- Professional, reliable, and committed to teamwork.
- Interest in intercultural communication and expatriate life.
- Already living in or willing to relocate to Portugal for an international career.
- Valid Portuguese work permit required.
What’s in It for You
- Long-term fixed-term contract, renewable annually.
- Full-time schedule: Monday to Friday, 7 AM – 10 PM availability, 8h/day plus 1h break, rotational shifts.
- Salary options:
- With free shared accommodation (all bills included): €950 – €1,050 gross/month.
- Without accommodation: €1,300 – €1,500 gross/month.
- Relocation package for international candidates:
- Flight reimbursement after 9 months.
- Airport pick-up and annual return flight within the EU.
- Assistance with paperwork and bank account setup.
- Free Portuguese lessons, cooking classes, sports activities, and social events.
- Career growth opportunities in various paths.
- Paid training period (1 to 4 weeks).
Your Future Company
Located in Lisbon, this multinational leader in customer experience solutions partners with some of the most prestigious brands worldwide. With over 80 nationalities represented, they provide a supportive and multicultural environment where you can develop professionally and personally.