Blu Selection

Online Customer Care Associate – German Speaker

Blu Selection

Full-Time
Portugal
Onsite
German & English
Valid through 2025-09-15

Job description

Are you ready for a new professional and personal adventure abroad? Do you want to join a strong company that develops your skills while offering a multicultural and dynamic environment? Recognized as one of the best providers of customer service solutions worldwide, this company in Lisbon is looking for motivated German-speaking candidates to join its international team of more than 80 nationalities.

Your responsibilities and impact as a Customer Service Agent will be:

  • Answering customer inquiries via phone, email, and chat
  • Identifying issues and providing effective solutions
  • Ensuring high levels of customer satisfaction
  • Recording and updating customer data in the CRM system
  • Offering ad-hoc support where necessary
  • Contributing to team success as an active team player

Skills, qualifications and interests you need to succeed in this role:

  • Native level of German with at least B2 level of English
  • High school diploma or equivalent education
  • Strong understanding of the value of customer experience
  • Excellent communication and active listening skills
  • Drive for excellence and professionalism
  • Commitment and ability to work effectively in a team
  • Enthusiasm for intercultural communication and expatriate life
  • Living in or willing to relocate to Lisbon with a valid Portuguese work permit

What’s in it for you?

  • Contract type: Long-term fixed-term contract, renewable annually
  • Working hours: Full-time, 40h/week, Monday to Friday between 7 am and 10 pm, rotational schedule (8h/day plus 1h break)
  • Salary package (two options):
  • With accommodation (shared flat, bills included): €950 – €1,050 gross/month
  • Without accommodation: €1,300 – €1,500 gross/month

Additional benefits for international candidates:

  • Reimbursement of initial flight expenses after 9 months
  • Airport pick-up upon arrival
  • Annual return flight to your home country (within the EU)
  • Assistance with paperwork, opening a bank account, and settling in

Extra perks:

  • Free Portuguese lessons, cooking classes, sports activities, and company-organized social events
  • Paid training period (1 to 4 weeks)
  • Real career opportunities across different paths

Your Future Company

  • Based in Lisbon, your new employer is a multinational organization acknowledged globally as a leader in sales and customer service solutions. With a multicultural environment of over 80 nationalities, the company provides strong career development, social integration, and modern working conditions for international talents.