Hybrid Digital Marketing Customer Service Agent – German Speaker

Are you motivated to launch your career in digital marketing? Do you enjoy online advertising, social media, and new technologies? This is your chance to join an innovative and international company in sunny Lisbon. In this role, you will help shape marketing strategies, build strong client relationships, and grow your expertise in the digital field while working in a hybrid model.

Your responsibilities and impact as a Digital Marketing Customer Service Agent will be:

• Providing business clients with optimal advice and tailored solutions
• Building and maintaining trustful relationships with decision-makers in the marketing industry
• Acting as a consultant for clients’ online advertising strategies
• Understanding business goals to recommend the most effective advertising solutions
• Offering administrative support (e.g. invoicing and documentation)
• Up-selling and cross-selling with existing clients to drive revenue growth
• Supporting campaigns strategically and delivering advertiser training
• Ensuring strong customer satisfaction with a focus on quality and results

Skills, qualifications and interests you need to succeed in this role:

• Native-level German speaker with good English skills (B2 or higher)
• Secondary school diploma or bachelor’s degree completed
• Previous experience in customer service or sales
• Familiarity with social media and digital marketing platforms
• Strategic thinking and problem-solving mindset
• Drive for excellence and professionalism
• Excellent communication and listening skills
• Team-oriented and open to working with different nationalities

What’s in it for you?

• Contract type: 12-month renewable fixed-term contract
• Working hours: Monday to Friday, 9 am – 5 pm (40h/week), no weekends
• Work model: Hybrid
• Training: 5 weeks, paid at 90%

Salary package (two options):

• With accommodation (shared flat, bills included): €1,033 gross/month + monthly bonus
• Without accommodation: €1,390 gross/month + monthly bonus

Relocation package for international candidates:

• Reimbursement of initial flight costs after 9 months
• Airport pick-up upon arrival
• Annual return ticket to your home country (within the EU)
• Assistance with paperwork, bank account setup, and administrative support

Additional perks:

• Free Portuguese lessons, cooking classes, sports activities, and company-organized social events
• Real career opportunities in different career paths

Your Future Company

You will be joining a multinational organization recognized as one of the best providers of sales and customer service solutions worldwide. Located in Lisbon, this company supports your career development, language skills, and social integration while giving you the chance to work in an international team of over 80 nationalities.

What to expect from living in Lisbon:

• Colorful city views and rich cultural history
• Affordable lifestyle compared to other European capitals
• Delicious Portuguese cuisine and café culture
• Friendly people and a vibrant atmosphere
• Warm climate and proximity to beautiful beaches
• A large English-speaking international community