German Speaking Customer Service Gibraltar (Relocation Support)

German Speaking Customer Service

Gibraltar

£22,880-27000 Including Quarterly Bonus + 10% Yearly Bonus + excellent Relocation Package + Fantastic offices situation in the heart of the Gibraltar!

The business was founded upon a promise to introduce a completely different product with a unique customer experience, huge pay-outs and infinite choice.

Today, my Client is active across four continents, and has over 13 million customers. This makes my client one of the most successful start-ups in Europe. To date, our players have won over €1 billion via our website; in 2018 Our Customer Service department is looking for a Customer Service Representative (German market) that will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Responsibilities:

Provide the highest level of support to our customers via email and chat on a range of issues; such as jackpot enquiries, helping with deposits, cashing out of funds, ‘how to play’ information etc; To maximise customer retention through promotion of various products, activities, bonus offers etc; Communicating and cooperating with other departments as required; Taking an active interest in driving process and quality improvements across the department; Fulfilment of other tasks specific to your language community as required; To maximise revenue opportunities by offering relevant deposit methods; Testing of new games, products and software as required.

The Person:

Fluent in German to Professional Native level and English with other language skills beneficial, specifically Spanish.

Internet experience and awareness

Excellent proven Customer service experience

Extremely customer focused

Excellent written and oral communication skills

Confident oral communicator

Strong team player

Patience and diplomacy

High level of trust

Good interpersonal skills

Reasoning and analytical ability

Reports directly to the Head of Customer Service

Knowledge and experience of the gambling industry an advantage

PLEASE NOTE THAT THE SUCCESSFUL INDIVIDUAL WILL HAVE TO BE FLEXIBLE TO COVER EVENINGS AND/OR WEEKENDS ON A ROTATION BASIS.

CULTURAL FIT

Dynamic, creative and technologically advanced organisation.

Passion for innovation is a strength that is valued in Company employees.

Managers need to inspire and develop their teams to get the most out of them.

Putting customers first is key to the Company’s success as is collaboration across the business.

Employees are empowered to do their best but held accountable for their actions.

Grit and determination is a prerequisite for all Customers

Honesty, integrity and trust are a given.