Blu Selection

French-Speaking Fraud Prevention Support Agent – Lisbon

Blu Selection

Full-Time
Portugal
Onsite
French & English
Valid through 2025-08-04

Job description

Are you looking for a dynamic and rewarding role in customer support? Join a leading B2B payment security company in Portugal as a French-speaking Support Agent.

Your responsibilities

• Support users via email and phone to verify payment details

• Communicate with international third parties

• Maintain strong and professional client relationships

• Ensure excellent customer satisfaction through clear, friendly responses

Your profile

• Native-level French speaker (mandatory)

• English level B2 minimum

• Confident writing and speaking in French

• Motivated, team-oriented, and reliable

• Experience in customer service is a plus

• EU citizenship or valid work permit for Portugal

What’s offered

• Full-time position, 6-month renewable contract

• Gross salary: €890/month ×14 payments

• Monthly bonuses: €120 (performance) + €100 (complexity)

• Meal voucher: €7.23/day

• Rotating shifts:

• Monday to Friday – 08:00 to 22:00

• Weekends – 08:00 to 17:00

• Initial flight reimbursement up to €400 after 6 months (if relocating)

• Paid training and professional onboarding

• Clear development path in a fast-paced environment

• Multicultural team and international work culture

The company

With more than 50,000 employees worldwide, this company has become a global leader in outsourced customer experience. From its Lisbon hub, it supports global clients across industries like finance, tech and travel.

Ready to take the next step in your career in Portugal? Apply today and join a team dedicated to security, quality, and international service excellence.