French Speaking Customer Service Advisor for Fashion Lovers in Lisbon

Are you passionate about fashion and always up to date with the latest trends? Do you enjoy helping others while working in a vibrant and multicultural city? If you are ready to bring your fashion flair into a customer-focused role, this opportunity in Lisbon is for you.

Your Responsibilities:

As a Customer Service Advisor, your main tasks will include:

• Assisting customers via phone, email and chat with their questions or requests
• Providing advice and solutions related to products, orders, deliveries or returns
• Ensuring high levels of customer satisfaction and a positive brand experience
• Meeting performance targets and contributing to the success of your team
• Collaborating with colleagues across departments for smooth case resolution

Your Profile:

• Native level of French and fluent English
• Passion for fashion and awareness of current trends
• Strong customer service and communication skills
• Willingness to learn and grow within a dynamic team
• Open minded, professional and committed to quality work
• Team player ready to engage in a multicultural setting
• Valid Portuguese work permit or EU citizenship required

What’s Offered:

• Full time position with rotating shifts between Monday and Saturday, 8 AM to 8 PM
• Monthly salary package includes:
• 830 euros gross paid 14 times per year
• Performance bonus of up to 100 euros per month
• Meal vouchers worth 7.23 euros per working day
• Reimbursement of part of local transport costs
• Private health and dental insurance after six months

Relocation Support (for international candidates):

• Reimbursement of flight ticket up to 400 euros after six months
• Three months of company provided accommodation (rental contribution required)

Extra Benefits:

• Paid training and career development support
• Free Portuguese language courses
• Cooking classes, fitness programs and regular company events
• Opportunity to work with leading fashion and lifestyle brands

The Company:

• Founded by two French entrepreneurs in 2000, this customer experience company now supports the world’s most iconic brands. Based in Lisbon, they offer a supportive and multicultural workplace focused on growth, creativity and collaboration.