Blu Selection

French Customer Service Representative – Lisbon – Relocation Package

Blu Selection

Full-Time
Portugal
Onsite
French & English
Valid through 2025-09-18

Job description

If living abroad, making international friends, and enjoying life in Portugal tempts you, this could be the perfect opportunity. Join a strong company that supports your growth, in a multicultural environment where your skills make a difference.

Your responsibilities and impact as Customer Service for Taxi App will be:

  • Acting as a mentor to consumers in different areas
  • Providing high-quality answers and solutions to customer questions and concerns via phone, email, or social media
  • Delivering calm and resourceful troubleshooting for customer queries about their user experience
  • Liaising with other departments and redirecting cases to the relevant teams when necessary

Skills, qualifications and interests you need to succeed in this role:

  • Native level of French and at least B2 level of English
  • Understanding the value of excellent customer experience
  • Strong listening, communication, and problem-solving skills
  • Energetic, proactive, and innovative mindset
  • Excitement about intercultural communication and the expatriate lifestyle
  • Already living in or willing to relocate to Lisbon for an international career experience

What’s in it for you?

  • Type of contract: Fixed-term contract, renewable every year
  • Working hours: Full-time, 40h/week in rotating shifts, Monday to Sunday, 7 AM – 9 PM
  • Training: Intensive and fully paid training to kick-start your career

Salary conditions (2 options):

  • Including free accommodation (shared flat, all bills included): 1040€ gross/month
  • Excluding accommodation: 1240€ gross/month
  • Compensation during training period if successful (4 weeks): 50% of hourly wages (lower taxes)

Relocation package for international candidates:

  • Reimbursement of initial flight expenses after 9 months
  • Airport pick-up
  • Yearly two-way flight ticket to your home country within the EU
  • Assistance with paperwork, opening a bank account, and settling in

Extra perks:

  • Private health insurance after 6 months of contract, in addition to standard insurance
  • Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
  • Portuguese public holidays and 22 days of paid holidays