Fashion Customer Advisor for a Clothing Company – French Speaker
Blu Selection
Job description
Join a leading global fashion retail group working with iconic brands such as Calvin Klein, Tommy Hilfiger, and Abercrombie and Fitch. Based in Lisbon, you will guide customers through their shopping experience, offering expert advice and ensuring satisfaction from first contact to order completion.
Your Responsibilities
- Act as a fashion mentor, helping customers make the best style choices.
- Provide excellent customer service via phone, email, and social media.
- Offer product information and troubleshoot issues related to orders, payments, and shipping.
- Maintain professionalism and a calm approach in every interaction.
- Manage calls for prospects and clients, transforming inquiries into sales.
- Coordinate with internal departments to resolve cases efficiently.
Your Profile
- Native level of French and a good level of English.
- Passion for fashion and awareness of current trends.
- Strong customer service skills and an understanding of creating excellent experiences.
- Active listening, clear communication, and a friendly approach.
- Willingness to relocate to Lisbon for an international career.
- Valid Portuguese work permit required.
What’s in It for You
- Contract Type: Yearly renewable contract.
- Working Hours: 40 hours per week, 8 hours per day, Monday to Sunday between 7 AM and 9 PM.
- Salary Package:
- With free accommodation in a shared flat, all bills included: €1040 gross per month.
- Without accommodation: €1240 gross per month.
- Relocation Support for International Candidates:
- Reimbursement of initial flight expenses.
- Airport pick-up.
- Yearly round-trip flight to your home country within the EU.
- Assistance with paperwork and settling in.
- Extra Benefits:
- Free Portuguese lessons, cooking classes, sports activities, and company events.
- Career development opportunities, including entry into a development program within 6 months, leading to roles such as QA, Team Lead, or Supervisor.
Life in Lisbon
Enjoy a vibrant capital city with a rich cultural heritage, budget-friendly living, delicious cuisine, a thriving café culture, a warm climate year-round, and stunning beaches nearby. Lisbon also offers a welcoming, multicultural community with many English speakers.