Dutch-speaking Customer Service Agent for Sofia, Bulgaria

*Please note that the position is based in Sofia, Bulgaria - Relocation package is included for applicants living outside of Bulgaria

Join our client in Sofia as a Dutch-speaking Customer Service Agent for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help our client's users maximize their product experience.

Key Responsibilities:

• Deliver professional support for our client's products and services, maintaining a stellar customer satisfaction rate 
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our client's customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our client's comprehensive knowledge base and established protocols 
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores 
• Collaborate with team members to share best practices and contribute to the knowledge base 
• Participate in ongoing training and stay updated on product knowledge and industry trends

What You'll Need:

• Fluent Dutch and English communication skills
• Strong interpersonal abilities and customer service orientation
• Ability to follow structured guides and processes
• Excellence in active listening and problem-solving
• Adaptable and quick to learn new processes and technologies 
• Self-motivated with a passion for customer satisfaction

Ideal Candidate Profile:

• Customer-focused mindset and delivering exceptional service 
• Excellent communication style, ability to explain complex concepts simply
• Ability to troubleshoot issues and find creative solutions
• Collaborates and shares knowledge, and contributes positively to team dynamics
• Embraces change, learns quickly, and maintains composure under pressure

The best part? No tech background needed! Our client is looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our client's comprehensive training program will equip you with all the product knowledge you need to succeed.

Our client offers:

• Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
• Fully paid training 
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning

At our client, they believe in growing together. They offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our client's top search result!