Webhelp Spain
Webhelp Spain

Dutch-speaking Customer Representatives

Webhelp Spain

Full-Time
Spain
Onsite
Dutch & English
Valid through 2024-02-29

Job description

In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is on-site in our facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.

Reimagine your career

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year. 

We’re on the lookout for Dutch-speaking Customer Representatives (On-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative on our team, you will:

- In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email

- Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions

- Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems

- Per customer contact gather and document all relevant information into the system to ensure a high level of service is delivered

- Keep up to date with all new developments in the technical area of medical imaging devices and services related to the position

Concentrix + Webhelp is a great match if you:

- Are proficient or bilingual in Dutch and advanced in English 

- Have interest in the healthcare industry

- Have a good understanding of the MS Office environment is essential

- Have good telephone and email etiquette

It will be a plus if you have:

- A strong technical affinity, experience in technical field is a plus

- Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B)

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

- Full-time 39 hours/week contract: Monday to Friday 12:00 to 21:00

- Salary 23 000 euros gross/year + up to 3000 euros gross/year in bonus

- Central location in Barcelona

- Bring-a-friend (referral) bonus opportunities

- Full paid training on the company and the project you'll be working on

- Career development programs, specialized courses, and language classes 

Reimagine the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”

Concentrix + Webhelp is an equal opportunity employer 

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Dutch-speaking Customer Representative

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for a Dutch-speaking Customer Representative to join one of our exciting projects.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market. 

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

-Full-time contract 30 hours/week: Monday to Friday 08:00 to 14:00 or 11:00 to 17:00

-Salary: 23000 Euros gross/year + up to 3000 Euros gross/year in bonus.

-Great office location in Barcelona

-Friends hunting (referral) bonus

-Full paid training about the company and the project you will be working on

-Career development program and specialized courses

-Opportunities for a career abroad International Mobility Program.

What you’ll experience at Webhelp

As a Customer Representative in our team, you will:

- In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email

- Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions

- Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems

- Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered

- Keep up to date with all new developments in the technical area of medical imaging devices and services related to the position

We’ll be a great match if you have:

- A native or proficient level in Dutch and upper intermediate level in English

- Interest in the healthcare industry

- A strong technical affinity, experience in technical field is a plus

- A good understanding of the MS Office environment is essential

- A good telephone and email etiquette

It would be a plus if you have:

- Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.

If this sounds like you, join us!

Who we are

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.



We are an equal-opportunity employer

We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.

RRQ23-008037-1-NETHERLANDS