Blu Selection

Dutch Speaking Customer Service for Toll Roads

Blu Selection

Full-Time
Portugal
Onsite
Dutch & English
Valid through 2025-11-26

Job description

Are you looking for a new challenge in customer service? Join an international team in Vila Nova de Gaia, Portugal, supporting customers in the transport and road services sector!

Your responsibilities as a Customer Service Representative:

  • Provide support to customers via phone, email, and chat.
  • Answer questions about billing, payments, and account info.
  • Handle requests from external authorities professionally.
  • Record customer interactions accurately.
  • Help with revenue collection and service sales when applicable.

What you need to succeed:

  • Fluent in the required project language (English and/or others).
  • Good communication and computer skills.
  • Detail-oriented and team player.
  • Motivated and willing to work in shifts.

What’s in it for you?

  • Contract: 12-month renewable with potential for permanent.
  • Hours: Full-time, 40h/week, rotating shifts (7:00–23:00, Mon–Sun).
  • Salary: €1,050 with accommodation / €1,309 without.
  • Benefits: Meal allowance, holiday & Christmas bonuses, health insurance.
  • Paid 15-day training.
  • Support with relocation and housing options.

Your workplace:

Work from a modern office located in Vila Nova de Gaia, a vibrant city famous for its stunning views of Porto, the beautiful Douro River, and world-renowned port wine cellars. Enjoy a friendly community, great local cuisine, and easy access to beaches and nature—all just a short distance from Portugal’s second-largest city.