Customer Support Specialist - Hybrid Model

Job description

Join Our Team as a Customer Support Specialist if you are fluent in one of these languages: Swedish.

Are you passionate about solving technical problems and delivering exceptional customer service? Do you thrive in a fast-paced, innovative environment where your expertise makes a real impact? If so, we want you to be part of our team!

At Zahoree Company, we are looking for a Customer Support Specialist to provide outstanding support to our customers and help them navigate technical challenges with ease. If you have a knack for troubleshooting, love technology, and enjoy helping others, this is the role for you!

What You’ll Do:

• Troubleshoot and resolve technical issues for our customers via phone, email, or remote assistance.
• Install and configure software, hardware, and systems, ensuring smooth functionality.
• Provide clear, concise communication to help users understand and resolve their issues.
• Document and maintain detailed records of technical problems and solutions to improve future service.
• Collaborate with our tech team to escalate more complex issues and provide continuous improvements.

What We’re Looking For:

• Technical expertise in troubleshooting hardware/software and basic understanding about smart home devices. Full training will be provided.
• Strong problem-solving skills with a passion for helping others.
• Excellent communication skills—you can explain complex concepts to non-tech-savvy users in simple terms in one on these languages: Norwegian. Additional languages are a plus.
• The ability to prioritize tasks and manage time effectively in a fast-paced environment.
• A self-starter with a desire to grow and learn in the ever-evolving tech landscape.

Bonus points if you have:

• Prior experience in IT support or customer service roles.
• Familiarity with smart home devices (e.g., lighting systems, security cameras, voice assistants, etc.).

Why Join Us?

• Career Growth: We value learning and provide opportunities to develop new skills and advance your career.
• Collaborative Environment: Work with a talented, friendly team who loves what they do.
• Cutting-Edge Technology: Work with the latest tools and systems in the tech industry.
• Great Benefits: Competitive salary, Hybrid work schedule and more.

If you’re ready to help us deliver top-notch technical support and take your career to the next level, apply now!

How to Apply: Send your resume and a brief cover letter to: careers@zahoree.ai 

We can’t wait to meet you and see how you’ll make a difference at Zahoree Company!

Job Type: Full-time

Language:

Swedish at a native level

Work Location:

Hybrid remote in 29590 Málaga, Málaga provincia

Job Type:

Full-time

Work Location:

Office location in Malaga Tech Park, 29590, Málaga provincia