Webhelp Spain
Webhelp Spain

Customer Service Representative (German-speaking) - Work from home

Webhelp Spain

Full-Time
Spain
Remote
German & English
Valid through 2024-02-29

Job description

In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.

Reimagine your career!

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year. 

We’re on the lookout for German-speaking Customer Service Representative to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative on our team, you will:

-Provide first class customer satisfaction at all times and do whatever is necessary to support our customers

-Handle incoming customer contacts (via telephone, e-mail, chat or any other means – like Social media), log call details onto call tracking systems and perform call follow ups according to procedures

-Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures

- Ensure correct presentation of the customer’s corporate and brand images in all interactions. You will be representing brands such as Salomon, Wilson and Arc’teryx

Concentrix + Webhelp is a great match if you:

-Are proficient or bilingual in German and advanced in English

-Are self-motivated and a team player

-Possess active listening skills

-Are a supportive person, outgoing and open minded

-Follow the security rules of the company

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

- Full-time 39 hours/week contract: Monday to Thursday 9:00 - 18:00, Friday 09:00 to 17:00

- Salary 19 000 euros gross/year + up to 2400 euros gross/year in bonus

- Central location in Barcelona and possibility to work from home

- Bring-a-friend (referral) bonus opportunities

- Full paid training on the company and the project you'll be working on

- Career development programs, specialized courses, and language classes 

Reimagine the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”

Concentrix + Webhelp is an equal opportunity employer 

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Spain’s law, only applicants who are legally authorized to work in Spain will be considered for this position. RRQ23-009254-1-GERMANY